---
schema_version: "1"
id: 54da7523501dd46dfa2675567a27144e8e14c5e9eb76776ebc0249ca7c58423d
title: Set Up Knowledge Feedback in Experience Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_feedback_setup_in_experience_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_setup_in_experience_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 571dbfe83e9e1ed0411d54a45d6a483fb416f52513b5a37ed9f8f23aaa95baf6
description: To set up Knowledge Feedback in Experience Cloud for your customer community, first build a Experience Cloud site.
products:
  - Service Cloud
release: "264"
---
# Set Up Knowledge Feedback in Experience Cloud

To set up Knowledge Feedback in Experience Cloud for your customer community, first build a Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d152088e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">To view Enhanced Knowledge Settings in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">Knowledge User license</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">To set up Salesforce Knowledge, create article types and article actions, and
              modify category groups assignments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">To enable Surveys:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d152088e56 ">System Administrator profile</td>

          </tr>
        </tbody>
      </table>

This information applies to [Aura sites](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&type=5&language=en_US).

1. From Setup, in the Quick Find box, enter Digital Experiences, and then select **All Sites**.
2. Click **Builder** next to your Experience Cloud site.
3. Click **Page Properties**, then select **Article Detail**.
4. Click Article Content component. In the Article Content section, select **Allow feedback on articles** and **Allow voting on articles**.
5. To enable Knowledge Feedback for guest user in Experience Cloud, go to Settings and in the General tab, in the Public Access section, select **Guest users can see and interact with the site without logging in**.
    
    Make sure you’ve [configured the guest user profile](https://help.salesforce.com/s/articleView?id=platform.rss_config_guest_user_profile.htm&language=en_US) so that your customers can view and interact with your site without logging in.
6. Under Guest User Profile, click your guest user profile name.
7. Click **Edit**.
8. Scroll to the Standard Object Permissions section, and select these object permissions.
    1. Knowledge Article Feedback: Read and Create
    2. Surveys: Read
    3. Survey Invitations: Read
    4. Survey Responses: Read and Create
9. In the Knowledge Base Permissions section, select **Read** permission for Knowledge.
10. Click **Save**.
11. To activate your Experience Cloud site, go to Administration and in the Settings tab, click **Activate**.
12. Publish your changes.

#### See Also

- [_Salesforce Help_: Create an Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_creating.htm&language=en_US)