---
schema_version: "1"
id: 939959c96aec878ee8b59d0c784e7280455b53274363745e4cb1ab1edcbfae1d
title: Gather Feedback on Knowledge Articles with Knowledge Feedback
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_feedback_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3c1d6619ca6aa5abad9ecc3bd10866876ef725f3ee19529569c076ecc293ab4a
description: By using Knowledge Feedback, you can collect feedback on Knowledge articles and assign each feedback response to the appropriate people or groups to act on the feedback. You can collect feedback from users on articles within the org or through Experience Cloud. Each user can give more than one feedback response.
products:
  - Service Cloud
release: "264"
---
# Gather Feedback on Knowledge Articles with Knowledge Feedback

By using Knowledge Feedback, you can collect feedback on Knowledge articles and assign each feedback response to the appropriate people or groups to act on the feedback. You can collect feedback from users on articles within the org or through Experience Cloud. Each user can give more than one feedback response.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note The first 30,000 feedback responses are available at no additional cost. To increase this limit, you can purchase the Knowledge add-on license.

This information applies to [Aura sites](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&type=5&language=en_US).

Set up feedback for your articles with engaging and personalized feedback forms. Customize the feedback form with a wide range of questions to gather the information you need and define the response options. Assign feedback responses to the appropriate people or groups to improve your knowledge articles. You can automate this process by using Salesforce Flow.

Track the feedback status to efficiently ‌manage knowledge article improvements‌. You can integrate ‌feedback status data into reports and dashboards to monitor how effectively feedback is being handled.

- **[Set Up Knowledge Feedback in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_setup.htm&release=264.0.0&type=5)**  
    Enable the Knowledge Feedback feature in Setup so users can provide feedback and suggestions on your knowledge articles.
- **[Set Up Knowledge Feedback in Experience Cloud](https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_setup_in_experience_cloud.htm&release=264.0.0&type=5)**  
    To set up Knowledge Feedback in Experience Cloud for your customer community, first build a Experience Cloud site.
- **[View Feedback Response Data](https://help.salesforce.com/s/articleView?id=service.knowledge_view_feedback_response_data.htm&release=264.0.0&type=5)**  
    The Knowledge Article Feedback page shows a list view of all feedback responses received on your knowledge articles, providing a consolidated overview of all feedback in one place.
- **[Assign and Track Feedback Resolution](https://help.salesforce.com/s/articleView?id=service.knowledge_track_feedback_resolution.htm&release=264.0.0&type=5)**  
    Assign feedback responses to a knowledge author or queue to take action on them. You can also track progress until the feedback is resolved.
- **[Create a Joined Report for Knowledge Feedback](https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_create_report.htm&release=264.0.0&type=5)**  
    A joined report contains data from reports that are of different types, including standard and custom report types. You can use a joined report to present different types of information in a single report. Create a single, comprehensive report for Knowledge Feedback by adding Knowledge Article Feedback and Survey Responses report types to a joined report.

#### See Also

- [_Salesforce Help_: Automate Tasks with Flows](https://help.salesforce.com/s/articleView?id=platform.flow.htm&language=en_US)
- [_Salesforce Help_: Create a Joined Report for Knowledge Feedback](https://help.salesforce.com/s/articleView?id=service.knowledge_feedback_create_report.htm&release=264.0.0&type=5 "A joined report contains data from reports that are of different types, including standard and custom report types. You can use a joined report to present different types of information in a single report. Create a single, comprehensive report for Knowledge Feedback by adding Knowledge Article Feedback and Survey Responses report types to a joined report.")