Before you start using Enterprise Knowledge, review its limitations.
Required Editions
| Available in Lightning Experience. View supported editions. |
- Data 360 Companion orgs support only the default data space. Only Harmonized Data Model Objects (HDMOs) and Harmonized Unstructured Data Model Objects (HUDMOs) from the default data space are available. You can't select HDMOs or HUDMOs from other data spaces when you configure search settings or query configurations.
- Hover previews work only for text and HTML content. In the Enterprise Knowledge component, hover previews for external articles are available only when the content type is text or HTML. Articles with other content types don't show a hover preview.
- Article recommendations aren't supported. The Enterprise Knowledge component doesn't show article recommendations.
- Search result filtering isn't supported. The Enterprise Knowledge component doesn't support filtering search results by language, data categories, or similar criteria.
- Sharing external content through communication channels isn't supported. The Enterprise Knowledge component doesn't support sharing harmonized external content through channels, such as email and messaging.
- The source for core harmonized articles appears as External Knowledge.
- Article attachments appear in search results but not on the article page.
- Agentforce Coworker requires Amazon Bedrock to be enabled. Amazon Bedrock is on by default, but you can turn it off in Einstein Setup. If Amazon Bedrock is disabled, Agentforce Coworker isn't available in the Enterprise Knowledge component.
- Don't pop out the component while Agentforce is generating an answer. If you open the Enterprise Knowledge component in a new window while Agentforce is processing, the answers might not appear or behave as expected. Wait for the answer to appear before you click the pop-out in a new window icon.