---
schema_version: "1"
id: 450e7a7e98348c6ddf73de5003fb4b58ba43a96a285e2be11e3c9a3f95a29bea
title: Turn On Agentforce Answers for Enterprise Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_ek_agentforce_answers_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_ek_agentforce_answers_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 49c3c0d90929ca50ee3424c12dcf0e000d36cc2cbce4686f4e54da8e9f347bb4
description: Help your service reps resolve cases faster with AI-generated answers surfaced from your Enterprise Knowledge articles, directly inside the Enterprise Knowledge component.
products:
  - Service Cloud
release: "264"
---
# Turn On Agentforce Answers for Enterprise Knowledge

Help your service reps resolve cases faster with AI-generated answers surfaced from your Enterprise Knowledge articles, directly inside the Enterprise Knowledge component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d113248e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d113248e58 ">To set up and manage Enterprise Knowledge:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d113248e58 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Allow View Knowledge</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Agentforce Answers is a paid feature. To understand how charges are applied to your account, see [Agentforce Conversations](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_conversations.htm&language=en_US&type=5) and [Flex Credits](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&language=en_US&type=5).

1. From Setup, in the Quick Find box, enter Enhanced Knowledge Settings, and then select **Enhanced Knowledge Settings**.
2. In the Set Up Enterprise Knowledge section, turn on **Show Agentforce Answers in Enterprise Knowledge Component**.
3. In the Lightning App Builder, edit the Lightning Record page that has the Enterprise Knowledge component.
4. Select **Show Article Suggestions on Page Load**.
    
    Selecting this option makes the component show relevant articles automatically, giving Agentforce the context to generate an answer. If you skip this step, reps can still use Agentforce Answers by asking Agentforce a question first.
5. Save and activate the page.

When a rep opens a record, the Enterprise Knowledge component loads relevant articles if **Show Article Suggestions on Page Load** is selected. Agentforce uses those articles as context to generate the next steps or solution to resolve the case. If suggestions aren't shown on page load, the rep can ask Agentforce a question to get an answer based on your Enterprise Knowledge articles. Either way, the cited articles stay visible so reps can verify and attach the source to the case.

#### See Also

- [_Salesforce Help_: Use the Enterprise Knowledge Component](https://help.salesforce.com/s/articleView?id=service.knowledge_use_ek_component.htm&type=5&language=en_US)