---
schema_version: "1"
id: c0a08e4f44d2a08eae57017d9b802558d2b821405b482e18125ffedb62feb01f
title: Get Started with Enterprise Knowledge (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_ek_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_ek_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a51c6b945238f7d8ad40e89b2da17dfb8409de4ebb37a9da3995905152978c51
description: Use Salesforce Enterprise Knowledge, powered by Data 360, to unify all your organizational knowledge and modernize your knowledge experience. With Enterprise Knowledge, you can integrate native Salesforce knowledge with external knowledge ingested through Data 360 to create a comprehensive knowledge base. Enterprise Knowledge enhances the Service Cloud knowledge management capabilities, providing a streamlined experience for users to find, ground, and engage with knowledge.
products:
  - Service Cloud
release: "264"
---
# Get Started with Enterprise Knowledge (Generally Available)

Use Salesforce Enterprise Knowledge, powered by Data 360, to unify all your organizational knowledge and modernize your knowledge experience. With Enterprise Knowledge, you can integrate native Salesforce knowledge with external knowledge ingested through Data 360 to create a comprehensive knowledge base. Enterprise Knowledge enhances the Service Cloud knowledge management capabilities, providing a streamlined experience for users to find, ground, and engage with knowledge.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Enterprise Knowledge offers ‌advanced features to enhance service efficiency and improve the overall user experience.

Unified Knowledge Base

Integrates knowledge from diverse external systems with native Salesforce Knowledge, creating one comprehensive source.

Streamlined Search Experience

Provides a single, consistent search experience across all knowledge sources, both internal and external.

AI-Generated Answers

Surfaces AI-generated answers from your Enterprise Knowledge articles directly inside the Enterprise Knowledge component, helping service reps resolve cases faster without manual search.

Search Suggestions

Shows matching articles and previous search terms as service reps type in the Enterprise Knowledge component.

Consistent Content Rendering

Renders all articles in a clean, consistent format, regardless of origin, making every piece of content easy to read and use.

Improved Service Efficiency

Empowers service reps to deliver faster, more accurate support and helps customers find answers independently through self-service channels.

- **[Limitations and Considerations](https://help.salesforce.com/s/articleView?id=service.knowledge_ek_limitations.htm&release=264.0.0&type=5)**  
    Before you start using Enterprise Knowledge, review its limitations.
- **[Prepare for Enterprise Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_ek_prereqs.htm&release=264.0.0&type=5)**  
    Before you set up Enterprise Knowledge, review the requirements and billing considerations.
- **[Set Up Enterprise Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_ek_setup.htm&release=264.0.0&type=5)**  
    Set up Enterprise Knowledge by using the guided setup on the Enhanced Knowledge Settings page in Setup.

#### See Also

- [_Salesforce Help_: Harmonize Content for Consistent Viewing](https://help.salesforce.com/s/articleView?id=data.c360_a_harmonize_content_for_consistent_viewing.htm&type=5&language=en_US)
- [_Salesforce Help_: Use the Enterprise Knowledge Component](https://help.salesforce.com/s/articleView?id=service.knowledge_use_ek_component.htm&type=5&language=en_US)