---
schema_version: "1"
id: bea90631d274f80bb930fdfcc0bcd1694db066d45534dbe03f0cfcc76c3388b7
title: Draft a Knowledge Article with a Prompt Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_creation_template_draft_article.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_creation_template_draft_article.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5499004717cca04e5e4e78ce9456ed2282a238067c6633a1f4dbee7b0e2ef44
description: Draft Knowledge articles from any record, such as a case, incident, or work order, without writing them manually. Select the prompt template that fits your scenario, then review and edit the AI-generated draft before you publish it.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Draft a Knowledge Article with a Prompt Template

Draft Knowledge articles from any record, such as a case, incident, or work order, without writing them manually. Select the prompt template that fits your scenario, then review and edit the AI-generated draft before you publish it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30863e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30863e57 ">To generate and save knowledge articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30863e57 ">
              <p>Einstein Knowledge Creation permission set </p>
              <p>AND</p>
              <p>Knowledge User</p>
              <p>AND</p>
              <p>Manage Articles</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Create, Read, Edit, or Delete on the article type</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30863e57 ">To publish knowledge articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30863e57 ">Publish Articles for the article's type</td>

          </tr>
        </tbody>
      </table>

1. Open the record you want to write about, such as a resolved case.
2. In the Knowledge panel, click **New Article**, then select **Draft Knowledge Article**.
3. Select the template that matches your scenario, then click **Next**.
4. Enter the details: select the language, enter an article title, and confirm the Grounding Record.
5. Click **Generate**.
    
    A "Drafting your knowledge article…" message appears. Generating the article can take a couple of minutes. You get an email and a notification when it's ready.

A new draft article is created, with the summary and details filled in for you and the original record linked. Review it, make any edits, and publish the article when it's ready. You're also notified if article generation fails, so you can try again.