---
schema_version: "1"
id: 4a93031bae491870a1cb06aec13af5dc35b43762f820f7832702458f14a3ff56
title: Set Up Einstein Knowledge Creation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_creation_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_creation_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5c289a8ba4162387b22c29fee19dc8f866fbd76a762b0bbb9a0a84486b363b83
description: Check you've completed the prerequisites, turn on article creation, and set up your prompt templates or map your Knowledge record fields. Then, see how service reps use Knowledge Creation in the console to draft and save articles. To get responses based on case details, add Case grounding to Knowledge Creation.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Einstein Knowledge Creation

Check you've completed the prerequisites, turn on article creation, and set up your prompt templates or map your Knowledge record fields. Then, see how service reps use Knowledge Creation in the console to draft and save articles. To get responses based on case details, add Case grounding to Knowledge Creation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

Before using Einstein Knowledge Creation, you must have [Einstein generative AI enabled](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&type=5&language=en_US) and [Salesforce Knowledge enabled and set up in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_parent_admin.htm&type=5&language=en_US).

Knowledge Creation supports English, French, German, Italian, Japanese, and Spanish. To let service reps draft articles in multiple languages, [enable them in knowledge settings](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_multilingual.htm&type=5&language=en_US).

1. **[Turn On Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_enable.htm&release=264.0.0&type=5)**  
    To use generative AI with Einstein Knowledge Creation, first turn on Einstein Generative AI, and then turn on Knowledge Creation. To use prompt templates, turn on Prompt Builder Template.
2. **[Map Einstein Knowledge Creation Responses to Knowledge Fields](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_map_responses.htm&release=264.0.0&type=5)**  
    Map AI-generated responses to your Knowledge record type fields.
3. **[Create Custom Prompt Templates for Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_custom_prompt_templates.htm&release=264.0.0&type=5)**  
    You can create multiple templates for Knowledge Creation, each tailored to a specific scenario. Start from a standard template, or build your own.
4. **[Give Service Reps Access](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_access.htm&release=264.0.0&type=5)**  
    Give service reps access to Knowledge Creation.