---
schema_version: "1"
id: 1b5e8ab94291e151df7d9e57bb2d2f759773584b2c14f871ca5f6eb76079dc43
title: Einstein Knowledge Creation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_creation_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_creation_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07acdaa8c13912b6d9aac2fefc91403128647170aa0ebe3e253ea0e5e3b810a7
description: Optimize service rep productivity and efficiently grow your knowledge base with AI-generated article drafts. Use the standard prompt templates or build custom prompt templates so reps can draft fluent, relevant articles from any record, that they review, edit, and save. You can also use Knowledge Edits to quickly revise Knowledge fields with predefined styles. As your knowledge base develops, your team can quickly find answers to issues and address emerging customer pain points.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Knowledge Creation

Optimize service rep productivity and efficiently grow your knowledge base with AI-generated article drafts. Use the standard prompt templates or build custom prompt templates so reps can draft fluent, relevant articles from any record, that they review, edit, and save. You can also use Knowledge Edits to quickly revise Knowledge fields with predefined styles. As your knowledge base develops, your team can quickly find answers to issues and address emerging customer pain points.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Einstein Knowledge Creation uses Prompt Builder for templates. Start with the two standard templates, or create custom templates, so reps can draft articles from any record, such as cases, incidents, or work orders. Reps can choose the template that fits the scenario and create articles directly from a record or conversationally through Agentforce.

To learn how you can connect your knowledge from third-party systems, and use that knowledge to ground generative AI features for Einstein for Service, see [Unify Knowledge from Various Sources](https://help.salesforce.com/s/articleView?id=service.knowledge_uk_about.htm&type=5&language=en_US).

- **[Learn About Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_parent_learn.htm&release=264.0.0&type=5)**  
    To get started with Knowledge Creation, learn how to identify the right Knowledge fields for each Knowledge record type. Next, review the response type glossary, and see an example of Knowledge Creation in action.
- **[Set Up Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_set_up.htm&release=264.0.0&type=5)**  
    Check you've completed the prerequisites, turn on article creation, and set up your prompt templates or map your Knowledge record fields. Then, see how service reps use Knowledge Creation in the console to draft and save articles. To get responses based on case details, add Case grounding to Knowledge Creation.
- **[Draft a Knowledge Article with a Prompt Template](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_template_draft_article.htm&release=264.0.0&type=5)**  
    Draft Knowledge articles from any record, such as a case, incident, or work order, without writing them manually. Select the prompt template that fits your scenario, then review and edit the AI-generated draft before you publish it.
- **[Draft a Knowledge Article with Agentforce](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_agentforce_draft_article.htm&release=264.0.0&type=5)**  
    You can ask Agentforce to create a Knowledge article with your prompt templates from anywhere in the app. Tell Agentforce which record to base the article on and which template to use, and then review and edit the draft before you publish it.
- **[Revise Your Knowledge Articles with Einstein](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_einstein_edits.htm&release=264.0.0&type=5)**  
    Use Einstein generative AI to revise fields on your Knowledge articles and with predefined styles. Predefined styles can improve the grammar, conciseness or readability of your articles.
- **[Einstein Knowledge Creation Usage and Tracking](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_usage_and_tracking.htm&release=264.0.0&type=5)**  
    Einstein Knowledge Creation charges only for the articles you generate. Learn how your service reps interact with Einstein generative AI and track your usage against your subscription allowance.