Salesforce Knowledge uses data categories to classify articles. Data categories are
organized in category group. After creating category groups, admins decide which groups
to use for Salesforce Knowledge articles. For example, if your org uses both the Answers
and Salesforce Knowledge, you might want one category group to be used by the answers
site and two other category groups for articles. Answers and articles can use the same
category group. Authors can assign up to eight data categories from one category group
to an article so that users searching for articles can find and filter by category. By
default, all the category groups you create are assigned to Salesforce Knowledge
Required Editions
| User Permissions Needed |
| To modify category groups assignments in Salesforce
Knowledge: |
Customize Application
AND
Manage Salesforce
Knowledge
|
-
From Setup, enter Data Category Assignments in the Quick
Find box, then select Data Category Assignments under
Knowledge.
A list of all category groups appears.
-
Click Edit and move any category groups that you don't want
available for articles from the Selected Category Groups list to the Available Category Groups
list.
Later, you can choose to make a hidden category group visible.
-
Click Save.
You receive an email after the save process completes. Authors can now
assign categories in the selected groups to articles on the Article
Management tab. Authors can only access categories if the category
group is active and the author's
data category visibility settings
provide access to the category.
