---
schema_version: "1"
id: daa859a7911260257d213c651fa438d034d5984af66e42a110f6d661ea2e645c
title: Build the Intake Form
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_build_the_intake_form.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_build_the_intake_form.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2b1e1c313c16937d557cdd2cfc2c6721c8f787052ff5cfa24b891dd8e4fefb3a
description: This task guides you through building the user-facing form for your service.
products:
  - Service Cloud
release: "264"
---
# Build the Intake Form

This task guides you through building the user-facing form for your service.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, and Unlimited Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR </a>Experience Cloud Sites</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
2. Click **New Flow** and select **Screen Flow**.
3. On the flow canvas, add a Screen element.
4. Design the screen with components to capture the required information from the user (e.g., a Text component for their username). Click **Done**.
5. Add an Action element to the canvas.
6. In the Action search box, find and select the Catalog Service you created in the previous task (e.g., Password Reset Service).
7. Under Set Input Values, map the variables from your screen components to the service's attributes.
    
    For example, map the output of the Email screen component to the UserEmail attribute.
8. Click **Done**.
9. **Save** and **Activate** the flow.