---
schema_version: "1"
id: 89fd55bdea922829884ccb02c44eea9c34351f36f54c2179e644766573e07f01
title: Articles or Knowledge Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_articles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b0edd357a553928c481a650393f7efebf7989a862738ade81715b0666551ce45
description: Find out which Salesforce Knowledge tab you are using and what you can do on each.
products:
  - Service Cloud
release: "264"
---
# Articles or Knowledge Tab

Find out which Salesforce Knowledge tab you are using and what you can do on each.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important

To maintain access to Knowledge, you or your admin must run the [Lightning Knowledge Migration Tool](https://help.salesforce.com/s/articleView?id=service.knowledge_migration_tool.htm&type=5&language=en_US) before June 1, 2025. All orgs are required to migrate from Classic Knowledge to Lightning Knowledge.

There are two tabs for searching Salesforce Knowledge articles: the Knowledge tab or the Articles tab. The one you use depends on when your organization started using Salesforce Knowledge or if it adopted the Knowledge tab.

## The Knowledge Tab

If the search bar is at the top of the main frame of the page you are using the Knowledge One on the Knowledge tab.

![Knowledge tab interface image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_one.png)

The Knowledge tab merges functionality of the old Articles tab and the Article Management tab and uses federated search to search all your resources at once. On the Knowledge tab, you can:

- Search all your Salesforce Knowledge articles and any of your external data sources, such as Microsoft® SharePoint®.
- Filter articles by language and data categories.
- Sort articles by published date, rating, most viewed, and title.
- Use the **Create Article** drop-down to select an article type and create an article.
- Use the dropdown by each article to follow or unfollow, edit, publish, and delete an article, depending on your permissions.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note For information on article permissions see [Classic Knowledge User Access](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_users.htm&release=264.0.0&type=5 "Specify which support reps in your company are Classic Knowledge users and give them access to article actions. Create user profiles with the user permissions they need, and then assign them to these profiles.").

Also, when you use case feed, the Knowledge tab layout is applied to the article sidebar.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Experience Cloud site members without the Knowledge One permission cannot access Knowledge through Experience Cloud sites. They also can’t access Knowledge in Experience Cloud sites via Salesforce for Android or Salesforce for iOS.

To switch to the Knowledge One and the Knowledge tab, have your administrator add the Knowledge One permission to your profile or permission set.

## The Articles Tag

If the search bar is in the left-side panel of the page you are using the Articles tab.

![Articles tab interface image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_articles_tab.png)

The Articles tab presents a list of your Salesforce Knowledge published articles. On the Articles tab, you can:

- Search for published articles
- View published articles
- Create an article
- Customize how the article information is displayed

#### See Also

- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")