---
schema_version: "1"
id: 0cf9d0d351ee7681ec38cc7f01803f1cd990218fb20b775fd8f53a8323428e76
title: Salesforce Knowledge Article Versions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_versions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_versions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d14045c04e031b7eafdd038c82d80e69d950929c8ed789d76500d1b23fceacab
description: Article versions allow you to save an older version of a published article and then see which version of the article is associated with a case. To save the previous version, select the Flag as new version checkbox when publishing a new version. The previously published version is saved and the new version is published with the next sequential version number as an identifier.
products:
  - Service Cloud
release: "264"
---
# Salesforce Knowledge Article Versions

Article versions allow you to save an older version of a published article and then see which version of the article is associated with a case. To save the previous version, select the Flag as new version checkbox when publishing a new version. The previously published version is saved and the new version is published with the next sequential version number as an identifier.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

When an article is attached to a case and a new version of the article is published, the version attached to the case is flagged as being outdated. For example, if Version 2 is attached to a case and a third version is published, the article attached to the case becomes Version 2 (outdated). This notation ensures that there’s a permanent record of which content was associated with the case.

When you click the version number in the Article View, and the Article or Translation Detail pages, you see the Version History list. In this list you can:

- View the list of archived versions.
- To view a version, click its title.
- Expand the version to view its field change history (if you have history tracking enabled for the article type and for fields).

By default, the system stores up to ten versions of an article, plus any versions that are attached to cases.

When several versions of an article exist, you can restore an older version and republish it. In Salesforce Classic, you can click Revert to Draft Version to copy the archived version’s content into a draft article, then republish it as a new version. You can also restore the older version of any associated translations at the same time.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note When there’s an existing draft for the article, the option to revert isn’t available.

In Salesforce Classic, you can delete an older, outdated version of a published article by selecting Delete This Version from the article detail page. If you delete an article version related to a case, it’s no longer be attached to the case. Translated article versions depend on the primary language article. If the primary language version is deleted, the translated versions are also deleted. In Lightning Experience, you can delete archived and draft versions only.

Versions also appear in custom reports, allowing you to find and read the article version attached to a case.

#### See Also

- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")