---
schema_version: "1"
id: b29764a0cd80766ad241b33f5dcf98611dffbaad0183d9c74dd6afb921334343
title: Translate Articles in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_translation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_translation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c012832f00125b8bd7741bff614fe8cd716bbdd401e04a9fc64fb7bc89e1dcdb
description: If your organization translates Classic Knowledge articles internally, you can enter the translation from the translation detail page.
products:
  - Service Cloud
release: "264"
---
# Translate Articles in Salesforce Classic

If your organization translates Classic Knowledge articles internally, you can enter the translation from the translation detail page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d191322e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e58 ">To work with translated articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e58 ">
              <p>Manage Articles</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Create, Read, Edit, or Delete on the article type
                (depending on the action)</p>
            </td>

          </tr>
        </tbody>
      </table>

Depending on the status of your translation and [the article actions assigned to you](https://help.salesforce.com/s/articleView?id=service.knowledge_article_actions.htm&release=264.0.0&type=5 "Article actions let support reps participate in the article publishing process. By default, all article actions are assigned to users with the “Manage Articles” user permission. Support reps can complete an action as long as they have the correct article type permission. You can control article action access by assigning public groups to article actions and adding support reps the relevant public groups. To further restrict actions like publishing, you can create approval processes that allow support reps to publish only those articles that have specific validation statuses. For example, many contributors can write many articles but you can create an approval process so no articles are published until they are reviewed and validated by a qualified author."), you can do the following from the translation detail page.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d191322e108">Action</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d191322e111">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d191322e114">Article Status</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Archive</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 "><a href="https://help.salesforce.com/s/articleView?id=service.knowledge_article_archive.htm&amp;release=264.0.0&amp;type=5" title="Archiving removes published articles and translations that are obsolete so they no longer display to support reps and customers on your organization's Salesforce Knowledge channels.">Archiving</a>
              removes published translations that are obsolete so they no longer display to
              service reps and customers on your organization's Salesforce Knowledge
              channels.</td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">To archive a translation, archive its primary article.</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Assign...</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 ">Assigning changes the owner of the translation.</td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">Draft translations</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Delete</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 ">
              <p>Deleting a translation permanently removes it from the knowledge base.</p>
              <p style="margin-bottom:0;">You can't
                undelete a draft translation.</p>
            </td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">Draft translations</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Edit</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 ">Editing modifies the translation's content or properties.</td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">Draft and published translations</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Preview</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 ">
              <p>Previewing shows how the translation appears to end users.</p>
              <p style="margin-bottom:0;">Voting and Chatter
                information is not available when previewing a Knowledge article.</p>
            </td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">Draft and published translations</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e108 ">
              <strong class="uicontrol">Publish...</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e111 ">Publishing translations makes them visible in all channels selected.</td>

            <td data-label="Article Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d191322e114 ">Draft translations</td>

          </tr>
        </tbody>
      </table>

You can’t change channels on an article translation and then publish the article. Doing so generates an error.

When you change channels on an article, make sure that the channels on the article’s translations match the new channels. Also, publish translations before you publish the primary language version.

1. Click the **Article Management** tab and select **Translations** in the View area.
2. Select **Draft Translations**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note You can also edit a published translation. It reverts to draft status until you republish it, although you can choose to keep the existing version published while you update it.
3. Optionally, change the Assigned To filter to view articles that are not assigned to you for translation.
    
    For example, you want to view articles assigned to a translation queue.
4. Click **Edit** next to the article and language you want to translate.
5. Enter your translation.
6. Click **Save**.

#### See Also

- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")