---
schema_version: "1"
id: e76dc8feeeee510c75fb8619fddd33627917fbcacbc87c6d21b257570fabc170
title: Insert Smart Links into Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_smartlink_lex.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_smartlink_lex.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1fe26dc0bbf141f166103644a6f0e8abd178fab289d13659fb041422c241db2d
description: Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.
products:
  - Service Cloud
release: "264"
---
# Insert Smart Links into Articles

Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d28230e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28230e58 ">To create articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28230e58 ">
              <p>Manage Articles</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Read and Create in the user profile</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Edit an article.
2. In the rich text editor toolbar, click the Smart Link icon![Rich text area smart link icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_rtafield_smartlink_icon.png).
3. **Optional:** Choose the publication status and, if your knowledge base has multiple languages, choose the language.
4. In the Link to Article list, select an article.
    
    ![Selct from the link to article dropdown.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/214_knowledge_sl_4.png)
5. **Optional:** To specify how the smart link opens in public sites and Salesforce Classic, select the target from the dropdown.
6. **Optional:** To specify how the link opens in Lightning Experience apps and consoles, select the Lightning target.
7. Click **Insert Link**.
    
    Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.

- **[Target Behavior for Smart Links](https://help.salesforce.com/s/articleView?id=service.knowledge_smart_link_targets.htm&release=264.0.0&type=5)**  
    You can specify how smart links open using the different types of target options. Understand the behavior of each option and how smart links created in Salesforce Classic behave in Lightning Experience.
- **[Smart Link Considerations](https://help.salesforce.com/s/articleView?id=service.knowledge_smart_link_considerations.htm&release=264.0.0&type=5)**  
    Keep these considerations in mind when you use smart links.

#### See Also

- [Create Persistent Links to Lightning Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_urls.htm&release=264.0.0&type=5 "You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.")
- [Create Smart Links with the Link Tool in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink_manual.htm&release=264.0.0&type=5 "Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.")