---
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title: Considerations and Limitations for Article Personalization for Knowledge and Dynamic Forms
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_personalization_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_personalization_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c70b7117c6c3417c518831f61323de6a4889c85ed3e0874f57be54537e4d8de4
description: When you enable Article Personalization for Knowledge, the capabilities and benefits of Dynamic Forms are made available to your Knowledge record pages.
products:
  - Service Cloud
release: "264"
---
# Considerations and Limitations for Article Personalization for Knowledge and Dynamic Forms

When you enable Article Personalization for Knowledge, the capabilities and benefits of Dynamic Forms are made available to your Knowledge record pages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before enabling Article Personalization, review the considerations and limitations related to Dynamic Forms.

- After you upgrade to Dynamic Forms, the only way to go back to the previous page layout for Knowledge is to drag a new record detail component onto the record page in the Lightning App Builder.
- The File field is not supported on Dynamic Forms.
- If you use Dynamic Forms to set a filter on the **Is Primary Language** field and a knowledge article is using that primary language, the filter always returns a value of FALSE if the org is not set up for multi-language support.
- A known issue prevents setting the following fields as read-only when using Dynamic Forms, but not when using the page layout:
    - Language (the field is writable only when creating a new knowledge article) Visible in Public Knowledge Base
    - Visible in Partner Portal
    - Visible in Customer Portal
- Page Layout field properties that define whether a field is read-only, required, or neither, are not maintained when upgrading the record page to Dynamic Forms. When you upgrade the record page to Dynamic Forms, you must define the field properties again in the Lightning App Builder.

#### See Also

- [Considerations and Limitations for the Lightning Editor](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_editor_limitations.htm&release=264.0.0&type=5 "Before enabling the Lightning Editor, review the related considerations and limitations. They apply to the Knowledge article editor and the docked and case feed email composers in Email-to-Case.")
- [Lightning Article Editor](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_editor.htm&release=264.0.0&type=5 "Author knowledge articles easily and more effectively with the new Lightning Article Editor. Give your knowledge authors and managers a more user-friendly and powerful authoring experience, so they can create and maintain high-quality articles to better serve your customers’ needs.")
- [Article Personalization for Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_article_personalization.htm&release=264.0.0&type=5 "Use Article Personalization for Knowledge to tailor knowledge content to your business needs and unlock support rep productivity.")
- [Configure Knowledge Record Pages with Dynamic Forms](https://help.salesforce.com/s/articleView?id=service.knowledge_configure_dynamic_forms.htm&release=264.0.0&type=5 "Use the Article Personalization for Knowledge release update to upgrade your knowledge record pages with Dynamic Forms. With Dynamic Forms, you can migrate the fields and sections from your Knowledge record page layout as individual components into the Lightning App Builder. Then you can apply visibility rules to those fields and sections, so that your users see only the fields and sections that are relevant to them.")