--- schema_version: "1" id: a1d9adc635cc9017619aff57f79715538691616ef95623411021491e96385114 title: Article Personalization for Knowledge collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_personalization.md canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_personalization.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 6f35ec8b7d6f50eac0762ad30dbbaabcf79673478fdab4e45d79dd6ddf342143 description: Use Article Personalization for Knowledge to tailor knowledge content to your business needs and unlock support rep productivity. products: - Service Cloud release: "264" --- # Article Personalization for Knowledge Use Article Personalization for Knowledge to tailor knowledge content to your business needs and unlock support rep productivity. ### Required Editions
Available in Lightning Experience. View supported editions.
To use Article Personalization, you must enable the Article Personalization for Knowledge release update. See [Manage Release Updates](https://help.salesforce.com/s/articleView?id=xcloud.release_updates_manage.htm&type=5&language=en_US) for instructions about selecting and enabling a release update. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note Besides Article Personalization for Knowledge, the release update includes the Lightning Article Editor. For information about the editor, see [Lightning Article Editor](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_editor.htm&release=264.0.0&type=5 "Author knowledge articles easily and more effectively with the new Lightning Article Editor. Give your knowledge authors and managers a more user-friendly and powerful authoring experience, so they can create and maintain high-quality articles to better serve your customers’ needs."). With Article Personalization you can build and customize record pages beyond the limitations of traditional page layouts to include collapsible field sections, organize your knowledge articles with tabs, and drag fields anywhere on the knowledge record page. Additionally, you can apply custom visibility rules to hide or display fields based on user criteria (fields on the user record), user permission criteria, and record criteria. Service reps interacting with the content can find answers faster because they only see what is relevant to them. Knowledge articles that use the record page from the Lightning App Builder load quicker and are more stable thanks to the Lightning Web Component framework. Also, these updated record pages adhere better to the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). #### See Also - [Considerations and Limitations for the Lightning Editor](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_editor_limitations.htm&release=264.0.0&type=5 "Before enabling the Lightning Editor, review the related considerations and limitations. They apply to the Knowledge article editor and the docked and case feed email composers in Email-to-Case.") - [Considerations and Limitations for Article Personalization for Knowledge and Dynamic Forms](https://help.salesforce.com/s/articleView?id=service.knowledge_article_personalization_limitations.htm&release=264.0.0&type=5 "When you enable Article Personalization for Knowledge, the capabilities and benefits of Dynamic Forms are made available to your Knowledge record pages.") - [Lightning Article Editor](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_editor.htm&release=264.0.0&type=5 "Author knowledge articles easily and more effectively with the new Lightning Article Editor. Give your knowledge authors and managers a more user-friendly and powerful authoring experience, so they can create and maintain high-quality articles to better serve your customers’ needs.") - [Configure Knowledge Record Pages with Dynamic Forms](https://help.salesforce.com/s/articleView?id=service.knowledge_configure_dynamic_forms.htm&release=264.0.0&type=5 "Use the Article Personalization for Knowledge release update to upgrade your knowledge record pages with Dynamic Forms. With Dynamic Forms, you can migrate the fields and sections from your Knowledge record page layout as individual components into the Lightning App Builder. Then you can apply visibility rules to those fields and sections, so that your users see only the fields and sections that are relevant to them.") - [Manage Release Updates](https://help.salesforce.com/s/articleView?id=xcloud.release_updates_manage.htm&type=5&language=en_US)