---
schema_version: "1"
id: fb7212c419df59ad5f3653c6c8fd8c1e1b3978841e7d4f616587d110d2b7a533
title: Work with Articles and Translations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_manage.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_manage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8cea0327d1a73daeea337295a8acfab6d1e1396479626bcab8617b4711ee6b7b
description: The Article Management tab is your home page for working with articles throughout the publishing cycle as they are created, assigned to collaborators, translated, published, archived, and deleted.
products:
  - Service Cloud
release: "264"
---
# Work with Articles and Translations

The Article Management tab is your home page for working with articles throughout the publishing cycle as they are created, assigned to collaborators, translated, published, archived, and deleted.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d58077e56">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">To create, edit, or delete articles:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">
            <p>Manage Articles</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Create,
              Read, Edit, or Delete on the article
              type</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">To publish or archive articles:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">
            <p>Manage Articles</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Create,
              Read, Edit, and Delete on the article
              type</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">To submit articles for translation:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">
            <p>Manage Articles</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Create,
              Read, and Edit on the article type</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">To submit articles for approval:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58077e56 ">Permissions vary depending on the approval process settings</td>

        </tr>
      </tbody>
    </table>

Support rep’s need the correct permissions on an article's article type and article actions to complete some tasks. For more information see, [Assign Article Actions to Public Groups](https://help.salesforce.com/s/articleView?id=service.knowledge_article_actions.htm&release=264.0.0&type=5 "Article actions let support reps participate in the article publishing process. By default, all article actions are assigned to users with the “Manage Articles” user permission. Support reps can complete an action as long as they have the correct article type permission. You can control article action access by assigning public groups to article actions and adding support reps the relevant public groups. To further restrict actions like publishing, you can create approval processes that allow support reps to publish only those articles that have specific validation statuses. For example, many contributors can write many articles but you can create an approval process so no articles are published until they are reviewed and validated by a qualified author.").

To specify which articles appear in the list view, use these options in the sidebar:

- In the View area, select Draft Articles, Published Articles, or Archived Articles. You can filter draft articles by those assigned to you or those assigned to anyone (all draft articles for your organization).
- If applicable, click the Translations tab in the View area, and select Draft Translations or Published Translations. You can filter draft translations by those assigned to you, those assigned to a translation queue, or those assigned to anyone (all draft translations in your organization).
- To refine the current view, first select an article language filter and then enter a keyword or phrase in the Find in View field. The Find in View field is inactivated for archived articles.
- In the Filter area, choose a category from a drop-down menu to filter the current view.

To modify which columns display, click **Columns**. These columns are available depending on what is selected in the view area:

  
| Column | Description | View |
| --- | --- | --- |
| Action | Displays the actions available for the article or translation. | All articles and translations |
| All User Ratings | Average ratings from users of your internal Salesforce organization, Customer Portal, partner portal, and your public knowledge base. | Published and archived articles and published translations |
| Archived Date | Date the article was archived. | Archived articles |
| Article Number | Unique number automatically assigned to the article. | All articles and translations |
| Article Title | Click to view the article. | All articles |
| Assigned to | The user who is assigned work on the article. | Draft articles and translations |
| Assignment Details | Instructions for the assignment. | Draft articles and translations |
| Assignment Due Date | Date to complete work on the article. If the date has passed, it displays in red. | Draft articles and translations |
| Created Date | Date the article was written. | Draft articles and translations |
| Customer Ratings | Average ratings from users on the Customer Portal and the public knowledge base. | Published and archived articles and published translations |
| Language | The language an article is translated into. | Draft and published translations |
| Last Action | The date and type of the last action taken on a translation. | Draft and published translations |
| Last Modified by | Last person to update the article. | Draft articles and translations |
| Last Modified Date | Last date the article was edited. | All articles and translations |
| Most Viewed by all Users | Average views from users of your internal Salesforce organization, Customer Portal, partner portal, and your public knowledge base. | Published and archived articles and published translations |
| Most Viewed by Customers | Average views from users on the Customer Portal and the public knowledge base. | Published and archived articles and published translations |
| Most Viewed by Partners | Average views from users on the partner portal and the public knowledge base. | Published and archived articles and published translations |
| Partner Ratings | Average ratings from users of your partner portal and public knowledge base. | Published and archived articles and published translations |
| Published Date | Date the article was published. | Published articles and translations |
| Source Article | The original article before translation. Click the article title to view the article. | Draft and published translations |
| Translated Article | The title of the translated article. Click the translation title to edit the translation. | Draft and published translations |
| Translation Status | Status in the translation cycle. Hover over the icon to view the status for each translation. If a translation has been published, there are separate tabs for draft and published translations. | Articles submitted for translation |
| Type | The article's type, such as FAQ or Product Description, that determines what information the article contains. | All articles |
| Validation Status | Shows whether the content of the article has been validated. | All articles and translations, when enabled |
| Version | The article’s version. Hover over the version number to view details about other versions of the article. | All articles |

On the Article Management tab, you can:

- Find an article or translation by entering a search term or using the category drop-down menu.
- Create an article by clicking **New**.
- Publish an article or translation by selecting it and clicking [**Publish...**](https://help.salesforce.com/s/articleView?id=service.knowledge_article_publish.htm&release=264.0.0&type=5 "Publishing articles and translations makes them visible in all channels selected. If you publish an article that has translations, all translations of the article are published as well."). If you have the “Publish Articles” article action and an approval process is set up for an article, you see both **Publish...** and **Submit for Approval** buttons.
- Modify an article or translation by clicking **Edit** next to it.
- See how an article or translation appears for end users by clicking **Preview** next to it. From the Channel drop-down menu you can choose any channel where an article is visible except the public knowledge base. Voting and Chatter information isn't available when previewing a Knowledge article.
- See a list of an article’s or translation’s other versions by clicking its version number.
- Change the owner of an article or translation by selecting it and clicking **Assign...**. All draft articles must have an assignee.
- Send an article or translation to the Recycle Bin by selecting it and clicking **Delete**.
- Archive a published article or translation by selecting it and clicking [**Archive...**](https://help.salesforce.com/s/articleView?id=service.knowledge_article_archive.htm&release=264.0.0&type=5 "Archiving removes published articles and translations that are obsolete so they no longer display to support reps and customers on your organization's Salesforce Knowledge channels.").
- Submit articles for translation by selecting them and clicking **Submit for Translation**. You can set dues dates for each language and assign it to another support rep or a queue for export to a translation vendor.
- Go directly to the Setup pages for exporting and importing articles for translation with **Export Articles for Translation** and **Import Article Translations** in the Related Links area.

- **[Create and Edit Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_create.htm&release=264.0.0&type=5)**  
    You can create or edit an article from the Knowledge tab or Article Management tab.
- **[Clone a Knowledge Article](https://help.salesforce.com/s/articleView?id=service.knowledge_article_clone.htm&release=264.0.0&type=5)**  
    Create a new article from an existing one, and copy the fields and attached files you select.
- **[Publish Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_publish.htm&release=264.0.0&type=5)**  
    Publishing articles and translations makes them visible in all channels selected. If you publish an article that has translations, all translations of the article are published as well.
- **[Set Up AI Knowledge Translations](https://help.salesforce.com/s/articleView?id=service.service_set_up_ai_knowledge_translations.htm&release=264.0.0&type=5)**  
    AI Knowledge Translations enables customers to scale their business faster by localizing their knowledge base natively in Salesforce. AI Knowledge Translations helps you deliver faster service by using AI to translate your existing knowledge instead of service reps or translation vendors.
- **[Translate a Knowledge Article](https://help.salesforce.com/s/articleView?id=service.service_translating_a_knowledge_article.htm&release=264.0.0&type=5)**  
    Translate a knowledge article into one or more languages with AI Knowledge Translation.
- **[AI Knowledge Translations Limitations and Considerations](https://help.salesforce.com/s/articleView?id=service.service_ai_knowledge_translations_limitations_and_considerations.htm&release=264.0.0&type=5)**  
    Understand the considerations and limitations of the AI Knowledge Translation feature.
- **[Translate Articles in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_article_translation_lex.htm&release=264.0.0&type=5)**  
    If your organization supports a multilingual knowledge base, give support reps and authors access to translated articles. Add authoring actions to user profiles so your support reps can access primary language versions and translation drafts.
- **[Translate Articles in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_article_translation.htm&release=264.0.0&type=5)**  
    If your organization translates Classic Knowledge articles internally, you can enter the translation from the translation detail page.
- **[Archive Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_archive.htm&release=264.0.0&type=5)**  
    Archiving removes published articles and translations that are obsolete so they no longer display to support reps and customers on your organization's Salesforce Knowledge channels.
- **[Delete Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_delete.htm&release=264.0.0&type=5)**  
    You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
- **[Compare Versions of an Article](https://help.salesforce.com/s/articleView?id=service.knowledge_compare_versions.htm&release=264.0.0&type=5)**  
    View what's changed between two versions of an article. Content that is added, deleted, or changed is highlighted side by side in the Article Version Comparison component.

#### See Also

- [Search Articles and External Sources on the Knowledge Tab](https://help.salesforce.com/s/articleView?id=service.knowledge_tab_search.htm&release=264.0.0&type=5 "Use a single search to find all your resources at once.")
- [Create and Edit Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_create.htm&release=264.0.0&type=5 "You can create or edit an article from the Knowledge tab or Article Management tab.")
- [Publish Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_publish.htm&release=264.0.0&type=5 "Publishing articles and translations makes them visible in all channels selected. If you publish an article that has translations, all translations of the article are published as well.")
- [Translate Articles in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_article_translation.htm&release=264.0.0&type=5 "If your organization translates Classic Knowledge articles internally, you can enter the translation from the translation detail page.")
- [Archive Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_archive.htm&release=264.0.0&type=5 "Archiving removes published articles and translations that are obsolete so they no longer display to support reps and customers on your organization's Salesforce Knowledge channels.")
- [Salesforce Knowledge Article Versions](https://help.salesforce.com/s/articleView?id=service.knowledge_article_versions.htm&release=264.0.0&type=5 "Article versions allow you to save an older version of a published article and then see which version of the article is associated with a case. To save the previous version, select the Flag as new version checkbox when publishing a new version. The previously published version is saved and the new version is published with the next sequential version number as an identifier.")
- [Delete Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_delete.htm&release=264.0.0&type=5 "You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.")
- [Articles or Knowledge Tab](https://help.salesforce.com/s/articleView?id=service.knowledge_articles.htm&release=264.0.0&type=5 "Find out which Salesforce Knowledge tab you are using and what you can do on each.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")
- [Reuse Content Across Articles with Knowledge Blocks](https://help.salesforce.com/s/articleView?id=service.knowledge_blocks_about.htm&release=264.0.0&type=5 "Knowledge Blocks are modular pieces of content like a legal disclaimer, company address, or a set of standard steps that you author once and insert into multiple Knowledge articles. Publishing an update to a block can automatically update every article that uses it, so shared content stays consistent without manual edits to each article. Blocks are most valuable when the same verified content must appear in several articles and stay in sync across all of them.")