---
schema_version: "1"
id: 1249ff47cbfd75818251f994f44f5a65457fbd6130e11944a7e55e545f0a6356
title: Article and Translation Import and Export Status
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_importer_05status.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_05status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8f4baa5a5741d7e4600349544be5e6746078337c1b23cdb5ecabff6bfb306ef1
description: You can monitor the status of your article imports and exports.
products:
  - Service Cloud
release: "264"
---
# Article and Translation Import and Export Status

You can monitor the status of your article imports and exports.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To check the status of your imports and exports, from Setup, enter Article Imports in the Quick Find box, then select **Article Imports**. If you've enabled multiple languages for Salesforce Knowledge, you see one table for article and translation imports and another for exports for translation.

The import information includes:

- Possible actions
- .zip filenames
- Who submitted the import and when
- Status
- Started and completed dates
- Article types

The export information includes:

- Possible actions
- .zip filenames
- Who submitted the export and when
- Status
- Started and completed dates

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33%">
        <col style="width:33.666666666666664%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163876e115">Status</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163876e118">Description</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163876e121">Possible Action</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e115 ">Pending</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e118 ">The import or export starts as soon as the current import or export
            completes.</td>

          <td data-label="Possible Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e121 ">You can click <strong class="uicontrol">Cancel</strong> to cancel the pending
            import or export.</td>

        </tr>
        <tr class="">
          <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e115 ">Processing</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e118 ">The import or export is processing.</td>

          <td data-label="Possible Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e121 ">If you want to stop the process, or if the process has been stopped,
            call Salesforce Support. Salesforce can stop an import or export if a
            maintenance task has to be performed or the import or export exceeds one
            hour.</td>

        </tr>
        <tr class="">
          <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e115 ">Stopping/Stopped</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e118 ">Salesforce Support is stopping or has already stopped the import or
            export.</td>

          <td data-label="Possible Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e121 ">Contact Salesforce Support to restart the import or export, or click
            <strong class="uicontrol">Cancel</strong> to cancel an entry.
          </td>

        </tr>
        <tr class="">
          <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e115 ">Aborted</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e118 ">The import or export has been canceled. The articles that have
            already been imported or exported successfully are available in
            Salesforce.</td>

          <td data-label="Possible Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e121 ">You can restart an import or export, delete an entry by clicking
            <strong class="uicontrol">Del</strong>, or receive the completion email and
            check the details of your import or export by clicking <strong class="uicontrol">Email
              Log</strong>.
          </td>

        </tr>
        <tr class="">
          <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e115 ">Completed</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e118 ">
            <p>The import or export is complete. </p>
            <p style="margin-bottom:0;">Successfully imported articles
              are shown on the Article Management tab on the Articles subtab.
              Successfully imported translations are listed on the Translations
              subtab.</p>
          </td>

          <td data-label="Possible Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d163876e121 ">
            <p>This status doesn't mean the import or export is successful. Click
              <strong class="uicontrol">Email Log</strong> to check the details of your import
              or export.
            </p>
            <p style="margin-bottom:0;">Click the exported .zip file to save or open the file on
              your system.</p>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Import Translated Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_translation_import.htm&release=264.0.0&type=5 "If your organization sends Salesforce Knowledge articles to a vendor for translation, use the Import Article Translations feature in Setup. You can only import articles that have been exported from the same Salesforce organization. For example, you can't export articles from your test or sandbox organization and import them into your production organization.")
- [Import External Content into Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer.htm&release=264.0.0&type=5 "Import external articles or an information database into Salesforce Knowledge. To move content from Classic to Lightning Knowledge, use the migration tool.")