---
schema_version: "1"
id: f705eeb49d68fab50927980b6cf5d1718261439b77db0c6d0f2a85b49ba8d68d
title: Create an Article .zip File for Import
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_importer_04zip.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_04zip.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f9200516af4c2ee8ad1b3626a6a8eb01bbe0565039770578107fe184b8c15eea
description: To complete your article import, create a .zip file with your parameters, .csv, and .html files, and upload them to Salesforce Knowledge.
products:
  - Service Cloud
release: "264"
---
# Create an Article .zip File for Import

To complete your article import, create a .zip file with your parameters, .csv, and .html files, and upload them to Salesforce Knowledge.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d77824e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d77824e61 ">To import articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d77824e61 ">
              <p>Manage Salesforce Knowledge </p>
              <p>AND</p>
              <p>Manage Articles</p>
              <p>AND</p>
              <p>Manage
                Knowledge Article Import/Export</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read, Create, Edit, and Delete on
                the article type</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Create a .zip file containing:
    
    - The .csv file.
    - The folder containing the .html files to import.
    - The folder containing the image files referenced in the .html files.
    - The .properties file.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)
    
    Important The import .zip file must meet the following requirements:
    
    - There can only be one .csv file and one .properties file.
    - The .csv file and the .properties file must be in the root directory.
    - The compression process must preserve the folder and subfolder structure.
    - The .zip file name can’t contain special characters.
    - The .zip file can’t exceed 20 MB and the individual, uncompressed, files within the zip file can’t exceed 10 MB.
    - .csv files can’t have more than 10,000 rows, including the header row. Therefore, you can have a maximum of 9,999 articles and translations.
    - .csv file rows can’t exceed 400,000 characters.
    - .csv file cells can’t exceed 32 KB.
    - Each article in the .csv file can’t have more than 49 translations.
2. From Setup, enter Import Articles in the Quick Find box, then select **Import Articles**.
3. Then:
    1. In Lightning Knowledge, select **Knowledge Base** from the dropdown.
    2. In Salesforce Classic, select the appropriate article type for the imported articles.
4. To select the .zip file, click **Browse**, and then click **OK**.
5. If your import contains translations, select **Contains translations?**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note When this option is selected, your .csv file must contain the isMasterLanguage, Title, and Language columns. If this option isn’t selected, your .csv file can’t contain the isMasterLanguage, but it must contain the Title column. The Language column is optional when importing articles without translations.
6. Click **Import Now**.
    
    When the import is complete, you receive an email with an attached log that provides details about the import.

Check the status of your import on the Article Imports page.

#### See Also

- [Article and Translation Import and Export Status](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_05status.htm&release=264.0.0&type=5 "You can monitor the status of your article imports and exports.")
- [Import External Content into Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer.htm&release=264.0.0&type=5 "Import external articles or an information database into Salesforce Knowledge. To move content from Classic to Lightning Knowledge, use the migration tool.")