--- schema_version: "1" id: e1ef32a224bf6bfc46f1aa3826c325ef4ebec9175ab985ab7558ac420b465453 title: Import External Content into Salesforce Knowledge collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_importer.md canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 029b34452b1364dd71e483cf86a984015fab0f3c36681e030f636bb096a15e6c description: Import external articles or an information database into Salesforce Knowledge. To move content from Classic to Lightning Knowledge, use the migration tool. products: - Service Cloud release: "264" --- # Import External Content into Salesforce Knowledge Import external articles or an information database into Salesforce Knowledge. To move content from Classic to Lightning Knowledge, use the migration tool. ### Required Editions
Available in Salesforce Classic and Lightning Experience. View supported editions.
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note If you are looking for instructions on importing translated articles that you've sent to a localization vendor, see [Import Translated Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_translation_import.htm&release=264.0.0&type=5 "If your organization sends Salesforce Knowledge articles to a vendor for translation, use the Import Article Translations feature in Setup. You can only import articles that have been exported from the same Salesforce organization. For example, you can't export articles from your test or sandbox organization and import them into your production organization."). Consider these best practices and requirements as you prepare your articles for import. - Test your import using a small set of articles. - Sort your articles by information type. In Classic, import each article type individually. In Lightning Knowledge, you can import articles of multiple record types at once. - Ensure that each information type has a corresponding record type or, in Salesforce Classic, an article type that matches its structure and content. Create a list of fields available in each article or record type, and verify that your article contents match the structure of each type. - Verify that the article's [field-level security settings](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_fls.htm&release=264.0.0&type=5 "Field-level security lets administrators restrict readers' access to specific fields on detail and edit pages. For example, you can make a “Comment” field in an article visible for Internal App profiles but not for public Experience Cloud profiles.") allow you to edit the fields. - Use rich text fields to import HTML content. Prepare the .html files with the content for each rich text area field. Ensure that the HTML is compliant with the tags and attributes supported in the rich text area field. - The article importer does not support subfields. If you have fields within fields, adjust your structure and content before importing into Salesforce Knowledge. 1. **[Create a .csv File for Article Import](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_02csv.htm&release=264.0.0&type=5)** The import file maps the article contents to Knowledge article fields. For example, map a Title column in your .csv file with the standard Title field to import each article's title. 2. **[Set Article Import Parameters](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_03parameters.htm&release=264.0.0&type=5)** Specify import parameters in a property file using key names and corresponding values. For example, use the key `DateFormat` to specify that a date custom field appears in the `DateFormat=dd/MM/YYYY` format. Or, specify the character encoding and field separator used for the import file. 3. **[Create an Article .zip File for Import](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_04zip.htm&release=264.0.0&type=5)** To complete your article import, create a .zip file with your parameters, .csv, and .html files, and upload them to Salesforce Knowledge. 4. **[Article and Translation Import and Export Status](https://help.salesforce.com/s/articleView?id=service.knowledge_article_importer_05status.htm&release=264.0.0&type=5)** You can monitor the status of your article imports and exports. #### See Also - [Lightning Knowledge Migration Tool](https://help.salesforce.com/s/articleView?id=service.knowledge_migration_tool.htm&release=264.0.0&type=5 "Use the Lightning Knowledge Migration Tool to move your Classic knowledge base into Lightning Knowledge. The Lightning Knowledge Migration Tool works differently depending on whether your org has one or multiple article types.") - [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")