--- schema_version: "1" id: eb95087e3a15341f4f8547eaa26cc11ba0b7171d5957832357c2364a6a9afa19 title: Create and Edit Articles collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_create.md canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_create.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 4d6710780a193c5d41b869b98c4a9dc86b32b05dee06df850fdfedd606640d2b description: You can create or edit an article from the Knowledge tab or Article Management tab. products: - Service Cloud release: "264" --- # Create and Edit Articles You can create or edit an article from the Knowledge tab or Article Management tab. ### Required Editions
Available in Salesforce Classic and Lightning Experience. View supported editions.
To start a new article from an existing one, clone the article. See [Clone a Knowledge Article](https://help.salesforce.com/s/articleView?id=service.knowledge_article_clone.htm&release=264.0.0&type=5 "Create a new article from an existing one, and copy the fields and attached files you select."). To draft an article from a case or other record with generative AI instead of writing it from scratch, use [Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_parent.htm&language=en_US&type=5). To check for similar existing articles before you create or edit an article, select **Check Similar Articles**. See [Find Similar Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_use.htm&release=264.0.0&type=5 "Knowledge Similarity compares a draft or published article against your knowledge base and returns a ranked list of similar articles. Use Knowledge Similarity before publishing new content to avoid duplicates, or when reviewing existing articles to identify coverage gaps."). If you’re creating an article, you may need to select the article type and language. If you’re editing a published article or translation, choose whether to leave it published while you work on a draft copy, or whether to remove the original article from publication and work on it directly. If you work on a copy, publishing the copy replaces the last published version of the article. If you work on the original article, it is unavailable in the channels until you republish it. To insert reusable content into the article, use the Insert menu in the rich text editor to add a Knowledge Block. See [Insert a Knowledge Block into an Article](https://help.salesforce.com/s/articleView?id=service.knowledge_blocks_insert.htm&release=264.0.0&type=5 "Embed a published knowledge block version into an article using the rich text editor's Insert menu."). ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note When applying categories, choose the categories that a user would naturally look for as they navigate. Users only find an article if they select its explicitly applied category, the parent of that category, or a child of that category. Since the Summer '20 release, standard Salesforce sharing for Lightning Knowledge is available. Switching to standard sharing changes how you work with data categories and how users can access Knowledge articles. See [Sharing Considerations for Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_sharing_considerations.htm&type=5&language=en_US) for more about sharing for Lightning Knowledge. Once your article is complete, you can assign it to another service rep to edit or review the article, [publish the article](https://help.salesforce.com/s/articleView?id=service.knowledge_article_publish.htm&release=264.0.0&type=5 "Publishing articles and translations makes them visible in all channels selected. If you publish an article that has translations, all translations of the article are published as well.") directly, or submit the article for approval. If you have the “Publish Articles” article action and an approval process is set up for an article, you'll see both **Publish...** and **Submit for Approval** buttons.. #### See Also - [Smart Links to Salesforce Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink.htm&release=264.0.0&type=5 "Link between articles or embed links to articles in external websites and resources. With smart links, your users always get to the right version because the links are automatically updated based on the article channel, version, and URL name.") - [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")