---
schema_version: "1"
id: 3ee3c14badad24be410696e44d486c040e1ddba31b4fafd06cbf55c2c69851de
title: Assign Article Actions to Public Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_article_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_article_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a2adb773497519ce1f5ecc30d140a8cd4d08e1f469db476620fc16c5356fde64
description: Article actions let support reps participate in the article publishing process. By default, all article actions are assigned to users with the “Manage Articles” user permission. Support reps can complete an action as long as they have the correct article type permission. You can control article action access by assigning public groups to article actions and adding support reps the relevant public groups. To further restrict actions like publishing, you can create approval processes that allow support reps to publish only those articles that have specific validation statuses. For example, many contributors can write many articles but you can create an approval process so no articles are published until they are reviewed and validated by a qualified author.
products:
- Service Cloud
release: "264"
---
# Assign Article Actions to Public Groups
Article actions let support reps participate in the article publishing process. By default, all article actions are assigned to users with the “Manage Articles” user permission. Support reps can complete an action as long as they have the correct article type permission. You can control article action access by assigning public groups to article actions and adding support reps the relevant public groups. To further restrict actions like publishing, you can create approval processes that allow support reps to publish only those articles that have specific validation statuses. For example, many contributors can write many articles but you can create an approval process so no articles are published until they are reviewed and validated by a qualified author.
### Required Editions
To create public groups and assign them to article actions:
Customize Application
AND
Manage
Users
AND
Manage Salesforce Knowledge
Note Although you can add any user to a public group, only support reps with the “Manage Articles” user permission and the appropriate object permissions can perform article actions.
This table summarizes the article type permissions that are required for each article action.
| Article Action | Create | Read | Edit | Delete |
| --- | --- | --- | --- | --- |
| Publish Articles |  |  |  |  |
| Archive Articles |  |  |  |  |
| Delete Articles | |  |  |  |
| Edit Published and Archived Articles | |  |  | |
| Submit Articles for Translation |  |  |  | |
| Publish Translation |  |  |  |  |
| Edit Translation |  |  |  | |
1. From Setup, enter Knowledge Article Actions in the Quick Find box, then select **Knowledge Article Actions**.
2. Click **Edit**.
3. For the action you want to assign, select the appropriate radio button and choose a public group.
If you don't modify an article action, all support reps with the “Manage Articles” permission can perform that action.
4. Click **OK** and then click **Save**.
Note Article action assignments are ignored when updating an article through SOQL.
#### See Also
- [Create Public Groups for Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_assign_users.htm&release=264.0.0&type=5 "Salesforce Knowledge uses public groups as a way to assign users to specific tasks related to articles. When you assign article actions to a public group, you can grant users in that group the ability to do things like publish articles with a specified validation status. Public groups are also used in approval processes to manage the publishing workflow.")
- [Create Workflow Actions for Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_actions_create.htm&release=264.0.0&type=5 "Knowledge actions are templates that link a workflow action to an article type. When knowledge actions are enabled, you can use them to link article types to specific workflow article actions, such as publishing. For example, if you want each FAQ to publish as a new version when it completes the approval process, you can create a knowledge action that links an FAQ article to the Publish as New action. Then, when you create an approval process for FAQs, select the new Knowledge action.")
- [Classic Knowledge User Access](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_users.htm&release=264.0.0&type=5 "Specify which support reps in your company are Classic Knowledge users and give them access to article actions. Create user profiles with the user permissions they need, and then assign them to these profiles.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")