Salesforce Docs Portal

Use Videos from Any Provider with a Custom Visualforce Page

Using a custom Visualforce page and the HTML editor, you can insert videos from any provider into your Salesforce Knowledge articles.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.
User Permissions Needed
To create a Visualforce page Customize Application
To create articles:

Manage Articles

AND

Read and Create on the article type
To edit draft articles:

Manage Articles

AND

Read and Edit on the article type
To edit published or archived articles:

Manage Articles

AND

Create, Read, and Edit on the article type

For example, create a Visualforce page:

<apex:page showHeader="false" showChat="false" sidebar="false">
    <iframe width="560" height="315"
        src="http//myvideo.provider.com/embed/{!$CurrentPage.parameters.VideoID}"
        frameborder="0" allowfullscreen="true">
    </iframe>
</apex:page>

Then, with the HTML editor, authors can reference videos using this code:

<iframe frameborder="0" height="315"
    src="https://MyDomainName.my.salesforce.com/apex/Video?videoID=12345"
    width="560">
</iframe>

See Also