To show the right content to your users and to help them self-serve with published knowledge articles, add the Knowledge Article component to your enhanced LWR Knowledge page.
Required Editions
| Available in Lightning Experience. View supported editions. |
Before you add the Knowledge Article component to your self-service site:
- Make sure Knowledge is enabled
- Create an enhanced LWR site
- Publish a knowledge article that is visible to site users
- Enable Allow guest users to access public APIs in the site’s Administration workspace, under preferences, to give access to guest users
- In Setup, from the Quick Find box, enter Digital Experiences, and select Sites.
- Find your enhanced LWR site and select Builder.
- Go to the Knowledge Detail page.
-
From the Components tab, drag and drop the Knowledge Article component to your Knowledge
Detail layout.
Note If you have at least one knowledge article published, the component shows with an article’s fields and content. Otherwise, the component is empty. -
Configure how the content is shown, such as whether the field names are shown or
hidden.
- Publish your changes.