---
schema_version: "1"
id: fe13c369ac9f321f04632caebe990245eae29b8b7cd4e2761bfc560afd4b117d
title: View Tickets in Slack for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_view_tickets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_view_tickets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 328ce044f48c4da3fc589d0786360d032a05703afb3912a4be6ba7ee23850c51
description: Fulfillers can now view and manage tickets directly within Slack, enabling them to work and collaborate without the friction of constant context switching. They can perform key actions and manage the entire ticket lifecycle from a single, unified workspace.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# View Tickets in Slack for IT Services

Fulfillers can now view and manage tickets directly within Slack, enabling them to work and collaborate without the friction of constant context switching. They can perform key actions and manage the entire ticket lifecycle from a single, unified workspace.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

## Business Challenge

Fulfillers face a significant challenge with constant and disruptive context switching. They have to move between Slack, where they collaborate with their team, and a separate portal to perform any action on a ticket. This back-and-forth is highly inefficient and breaks their focus.

## Solution

Viewing tickets in Slack allows fulfillers to work from a single pane of glass.

- Unified Workspace: Fulfillers can manage the entire lifecycle of a ticket—including changing the status, reassigning it, and adding notes directly from the Slack channel where the discussion is happening.
- Increased Efficiency: By eliminating the need to switch between applications for routine tasks, fulfillers can process updates and manage their queue much faster, allowing them to handle a higher volume of work and focus more on problem-solving.

![view tickets in slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_slack_view_tickets.png)