---
schema_version: "1"
id: 31d3d8697e2d141ec144051a4b51f353173966e51c7661a76fdbadfced03fe5f
title: Report Issues in Slack for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_report_issues.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_report_issues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d23d25fd5b25cc25e5399b742160f76ca76a723b13d054cbd92e22646b2feb19
description: Employees can quickly and easily report issues without leaving their Slack workflow, reducing friction and ensuring that the IT team gets the information they need from the very start. Report issues in the Employee Service app by using either Agentforce or a slash command.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Report Issues in Slack for IT Services

Employees can quickly and easily report issues without leaving their Slack workflow, reducing friction and ensuring that the IT team gets the information they need from the very start. Report issues in the Employee Service app by using either Agentforce or a slash command.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

## Business Challenge

Traditional issue reporting is often a high-friction process that is disruptive to an employee’s workflow. It requires them to stop what they’re doing and go to a separate portal, and when they get there, they’re faced with a blank form without guidance. This can lead to incomplete tickets, which causes delays and inefficient back-and-forth communication.

## Solution

Reporting issues in Slack lowers the barrier to entry and caters to all users by providing two distinct methods.

- Conversational AI: This method is ideal for most employees because it feels natural and requires no training. You can describe your problem, and Agentforce guides you through a conversation to solve your problem and provide relevant knowledge articles. If you still can’t solve it using knowledge articles, Agentforce creates a complete actionable ticket to resolve the issue.
    
    ![create incident in slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_slack_create_incident.png)
- Slash command: This is for employees who want a faster, more direct approach and if you prefer a structured, command-line style of interaction. You can use a simple Slash command: /emp-svcs-create-record Incident, fill in the required fields, and create a ticket in seconds.