---
schema_version: "1"
id: be69ca75c6ee0cdbb244e53ad2b034b3736f6094ee873082d47cab1a6c458668
title: Proactive Notifications in Slack for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_proactive_ntfctns.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_proactive_ntfctns.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72ec771d2a7fbb453eefe248141dfa8770c2099d3a1b939c72066ce88994402d
description: Slack for Agentforce IT Service provides predefined notifications to keep everyone informed throughout the ticket lifecycle. These notifications offer real-time updates for both employees and fulfillers who work on them, ensuring a smooth and transparent support experience.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Proactive Notifications in Slack for IT Services

Slack for Agentforce IT Service provides predefined notifications to keep everyone informed throughout the ticket lifecycle. These notifications offer real-time updates for both employees and fulfillers who work on them, ensuring a smooth and transparent support experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog

- Case Creation: Notification is triggered when an employee has created a case.
- Case Status Update: Notification is triggered when the status of a case has changed.

## Incident Management

- Major Incident Candidate Assigned: Notification is triggered when a major incident candidate is assigned to you.
- Major Incident Assigned: Notification is triggered when a major incident is assigned to you.
- Major Incident Proposed: Notification is triggered when an incident has been proposed as a major incident.
- Major Incident Approved: Notification is triggered when an incident has been approved as a major incident.
- Major Incident Closed: Notification is triggered when a major incident has been closed.
- Incident Priority Changed: Notification is triggered when the priority of an incident assigned is changed.
- Incident Assigned to a User: Notification is triggered when an incident is assigned to a user in the IT team.
- Incident Closed: Notification is triggered when an incident is closed.
- Incident Status Updated: Notification is triggered when the status of an incident is changed.

## Problem Management

- Problem Assigned: Notification is triggered when a problem is assigned to a user in the IT team.
- Problem Priority Changed: Notification is triggered when the priority of a problem assigned is changed.
- Problem Closed: Notification is triggered when a problem is closed.

## Change Management

- Change Request Assigned: Notification is triggered when a change request is assigned to a user in the IT team.
- Change Request Updated to Emergency Change: Notification is triggered when a change request has been updated to an emergency change request.
- Change Request Closed: Notification is triggered when a change request is closed.

## Release Management

- Release Request Assigned: Notification is triggered when a release request is assigned to a user in the IT team.
- Release Request Closed: Notification is triggered when a release request is closed.