---
schema_version: "1"
id: 50f75fb18fd0f7126781322a34d286a033e389b43efada1a465cfb183f85eceb
title: Configure Employee Service Slack for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_cnfgr_employee_slackapp.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_cnfgr_employee_slackapp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00e23e52dcd1515f76d6c50fe294720e31e5607dafb50370559af6102a76ac6d
description: Select a Digital Experience site so that Slack can authenticate employee users and correctly unfurl (preview) Salesforce records shared in Slack. Make sure that the employee users have the access to the preferred site.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configure Employee Service Slack for IT Services

Select a Digital Experience site so that Slack can authenticate employee users and correctly unfurl (preview) Salesforce records shared in Slack. Make sure that the employee users have the access to the preferred site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d74442e65">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74442e65 ">To use Slack for Agentforce IT Service</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74442e65 ">Connect Salesforce with Slack</td>

          </tr>
        </tbody>
      </table>

## Admin Setup

1. In the Set Up the Basics section, click **Set Up Self Service**.
2. Select the portal and click **Install**.
3. From the top-right dropdown, select the correct Slack workspace and click **Allow**.
4. Allow Slack to access your account.
    
    The Employee Service Slack app is installed in the Slack workspace.
5. From the Setup menu in your Salesforce org, select **Salesforce Go**.
6. On the Salesforce Go home page, search for and select **Slack for Employee Service**.
7. In the Set Up the Basics section, from the **Select a Preferred Digital Experience Site to connect Slack with** dropdown, select the Digital Experience site that you want Slack to use for authentication and record unfurling of employee users.
    
    Slack uses the selected site to authenticate employee users and to unfurl Salesforce records that employees share in Slack channels.

## Employee Setup

1. Login to your Slack workspace and reset your Employee Service portal password from the link received in email if User is not already created.
2. Login to your Employee Service portal using your credentials.
3. From the top-right dropdown, select the workspace where your admin has installed the Employee Service for Slack app if you are a part of multiple workspaces.
4. Allow Slack to access your account.

See [Manage Requests and Tickets with the Employee Service Slack App](https://help.salesforce.com/s/articleView?id=service.es_employee_service_slack_app.htm&type=5&language=en_US) for more information.