---
schema_version: "1"
id: b03c3f3812748b41f019ee995f6d155f29959ecb36e32ad71ee0cdeaeadf19d4
title: Deploy the Agentforce IT Service Solution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_sf_go_cnfgr_bundles.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_sf_go_cnfgr_bundles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2fba2ddfbb236f5e3b6997f6143ec604af8c234962e432fd3bbf2eb4bbcdb6c3
description: Quickly configure your org with essential IT services. The Agentforce IT Service Solution automates the deployment of core IT processes, SLA policies, assignment rule templates, notifications, and AI agents from a single guided experience.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Deploy the Agentforce IT Service Solution

Quickly configure your org with essential IT services. The Agentforce IT Service Solution automates the deployment of core IT processes, SLA policies, assignment rule templates, notifications, and AI agents from a single guided experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13019e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13019e74 ">Salesforce Go:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13019e74 ">View setup and configuration</td>

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1. Select **Salesforce Go** from the gear menu or the main Setup menu.
2. Locate the **IT Service Solution** card and click **View Details**.
3. Choose your installation path.
    - To provision IT services in a few clicks with all standard capabilities and pre-loaded sample data, under **Standard Installation**, click **Start**.
    - To select only the specific capabilities your company requires and deploy them through a guided, step-by-step interface, under **Custom Installation**, click **Start**. You can also include sample data with every capability you install.
4. If any step reports an error, open the **Solution Deployment Monitoring** page to review detailed error logs and troubleshoot installation issues.
5. After installation completes, go to the **Manage User Access** section to assign the preconfigured Permission Set Groups (PSGs), such as Change Request Fulfiller or Change Request Manager.
6. Use the **Set Up Enhanced Chat** section to automate Omni-Channel configuration, create routing queues, and deploy the IT Service Employee Agent template along with its underlying flows.