---
schema_version: "1"
id: 71801f4905e298094f0aecb10b42bc372c7b39b6ca96a709bba1f7bf7760c0c7
title: Set Up Advanced Risk Management Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_setup_risk_advanced_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_risk_advanced_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cdbdc7480d512d84f7403502cefa4a18f69e12972fbdf5ae45121de26292e018
description: Unlock the AI features that help your team work faster and stay current. Turn on Proactive Assistance to generate readable summaries of risks and evaluations on demand, and Continuous Evaluation to let an AI agent monitor your environment, draft new evaluations on every significant change, and queue them up for human review.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Advanced Risk Management Features

Unlock the AI features that help your team work faster and stay current. Turn on Proactive Assistance to generate readable summaries of risks and evaluations on demand, and Continuous Evaluation to let an AI agent monitor your environment, draft new evaluations on every significant change, and queue them up for human review.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with AI IT Compliance add-on.</td></tr></tbody></table>

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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38681e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38681e74 ">To turn on advanced Risk Management features in Salesforce Go:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38681e74 ">Compliance Admin permission set</td>

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Set up Risk Management before you turn on these advanced features, so the AI has a Risk Register, an active scoring expression set, and survey templates to work with. See [Configure Risk Management for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_configure_risk_mgmt.htm&release=264.0.0&type=5 "Configure the features for risk management workflows in IT Compliance and turn on the default scoring expression set so every risk your team registers gets an automatic inherent and residual score.").

The Risk Management feature page in Salesforce Go has an Unlock Advanced Functionality section with two groups of optional toggles you can turn on independently:

- Activate Proactive Assistance. Enables on-demand AI summaries of Risk and Risk Evaluation records, so your team can read a concise narrative instead of piecing the picture together from related records.
- Automate Risk Assessment and Remediation Using AI Agents. Enables Continuous Evaluation, the background agent that drafts new Risk Evaluations whenever it detects tracked changes to mapped policy clauses, controls, or scopes.

Each toggle is independent. Turn on the ones your team needs, in any order.

## Activate Proactive Assistance in Salesforce Go

Enable on-demand AI summaries of Risk and Risk Evaluation records from the Risk Management feature page in Salesforce Go.

1. On the Salesforce Go page, click the **Features** tab, and then search for and select **Accelerate Trust with Unified Risk and Compliance**.
2. Next to **Risk Management**, click **Set Up**.
3. Scroll to the **Unlock Advanced Functionality** section, and then expand **Activate Proactive Assistance**.
4. Turn on the **Turn On Proactive Assistance for Risk** toggle. This is the parent toggle that activates proactive AI for Risk records.
5. Turn on the toggles for the summary types you want:
    
    - Turn On Proactive Assistance for Risk Summary. Generates summaries of Risk records, covering current posture, mapped controls, treatment in place, and stakeholders.
    - Turn On Proactive Assistance for Risk Evaluation Summary. Generates summaries of Risk Evaluation records, including survey responses and the rationale for recalculated likelihood and impact scores.

## Activate Continuous Evaluation in Salesforce Go

Turn on the AI agent for autonomous risk evaluation from the Risk Management feature page in Salesforce Go.

1. On the Salesforce Go page, click the **Features** tab, and then search for and select **Accelerate Trust with Unified Risk and Compliance**.
2. Next to **Risk Management**, click **Set Up**.
3. Scroll to the **Unlock Advanced Functionality** section, and then expand **Automate Risk Assessment and Remediation Using AI Agents**.
4. Turn on the **Turn On Continuous Evaluation** toggle.

The agent is now active and starts monitoring the policy clauses, controls, and scopes mapped to risks in your Risk Register. When a tracked change is detected, the agent drafts a new Risk Evaluation and posts an update on the evaluation's feed for your team to review.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note To see the agent's activity in the UI, make sure the Feed component is on your Risk Evaluation page layout. Feed Tracking is enabled by default on the underlying entity, but the agent's posts only render when the Feed component is part of the layout.