---
schema_version: "1"
id: f25daca8b634ec2cb6237f4ff31218fd01363ad8a9e5b49225aeea6f503d3591
title: Set Up IT Service Basics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_setup_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85b989d44a482d1d9ce1eff9e1e48036185c1d611c18da2222f0d804818c9c0e
description: Enable Agentforce IT Service, then turn on core features quickly by using Salesforce Go features and solution bundles. Set up users and groups for your org, assign permission sets, and define essential settings such as field mappings and priority rules for efficient service delivery.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up IT Service Basics

Enable Agentforce IT Service, then turn on core features quickly by using Salesforce Go features and solution bundles. Set up users and groups for your org, assign permission sets, and define essential settings such as field mappings and priority rules for efficient service delivery.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Enable Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_enablement.htm&release=264.0.0&type=5)**  
    Turn on IT Service Enablement in Salesforce Go to make the Agentic IT Service Desk app available and unlock setup for other Agentforce IT Service features.
- **[Set Up Agentforce IT Service with Salesforce Go](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sf_go.htm&release=264.0.0&type=5)**  
    Deploy features and configure your Agentforce IT Service org faster with a consolidated initial setup solution and automated configuration. Use Salesforce Go features, feature sets, and the Agentforce IT Service Solution to provision IT services in a few clicks, or pick only the capabilities your company needs through a guided installation.
- **[Set Up Users and Groups for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_create_users_groups.htm&release=264.0.0&type=5)**  
    Set up the IT team and Employee users for your IT Services implementation for a seamless experience.
- **[Configure Field Mappings for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_field_mapping.htm&release=264.0.0&type=5)**  
    Control how fields are populated and displayed when you create related IT service records.
- **[Configure Automatic Priority Assignment for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_priority_matrix.htm&release=264.0.0&type=5)**  
    Simplify decision-making and speed up record creation by automatically defining priority for incidents, problems, and change requests based on their urgency and impact. Handle critical issues faster and track service-level agreements (SLAs) more easily.
- **[Permission Sets for Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_permission_sets.htm&release=264.0.0&type=5)**  
    Permission sets, permission set groups, and user permissions in Salesforce work together to streamline and manage access control effectively.