---
schema_version: "1"
id: 82df4a8c97c6b2db00b332d317f66ece7e6b765ad815f2cacb63882261367882
title: Search Indexes for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_serch_indxs_agntfrc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_serch_indxs_agntfrc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88e473e12bee26d4d3a07e05076a5908f964bfe6530f104c1dcdafbcb1df102e
description: Configure search indexes for Agentforce IT Service to help IT support reps efficiently find data and resolve issues. The search indexes are used by Agentforce during chat conversations and proactive assistance to retrieve accurate and relevant results quickly.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Search Indexes for Agentforce IT Service

Configure search indexes for Agentforce IT Service to help IT support reps efficiently find data and resolve issues. The search indexes are used by Agentforce during chat conversations and proactive assistance to retrieve accurate and relevant results quickly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Create a Search Index for Change Request for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_creat_search_indx_chngrqst.htm&release=264.0.0&type=5)**  
    Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your change request data usable for AI features that use Data 360.
- **[Create a Search Index for Incident for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_creat_search_indx_incdnt.htm&release=264.0.0&type=5)**  
    Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your incident data usable for AI features that use Data 360.
- **[Create a Search Index for Problem for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_creat_search_indx_prblm.htm&release=264.0.0&type=5)**  
    Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your problem data usable for AI features that use Data 360.
- **[Create a Search Index for Product2 for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_creat_searchindex_product.htm&release=264.0.0&type=5)**  
    Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your product2 data usable for AI features that use Data 360.