---
schema_version: "1"
id: 96aa34e67c5b15c7009166635856c63da91ae06a92ee9aed1e89aded21481bf9
title: Work with Request Management for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_workwith.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_workwith.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2502582b21d650ac6a4f81acc89599f5ea2594952f42d1d0edf64998d44b44d5
description: Review the various third-party integrations and templates available for service delivery for IT, facilities, and other internal departments.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Work with Request Management for IT Services

Review the various third-party integrations and templates available for service delivery for IT, facilities, and other internal departments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Fulfillers and employees can also post ticket comments on a service request to record deliberate updates in a dedicated thread, separate from system-generated feed activity. The steps are the same as for incidents. See [Add Ticket Comments to an Incident](https://help.salesforce.com/s/articleView?id=service.it_srvcs_inc_manage_inc.htm&release=264.0.0&type=5 "Post ticket comments to record the updates that people deliberately share on an incident, such as a diagnosis, a decision, or a status note. Comments stay in a dedicated thread, separate from system-generated feed activity.").

- **[IT Service Connector Library](https://help.salesforce.com/s/articleView?id=service.it_srvcs_it_request_mgmt_conn_lib.htm&release=264.0.0&type=5)**  
    Review the connectors available for IT Request Management to understand which triggers and actions they support.
- **[IT Service Catalog Library](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_catalog_libry.htm&release=264.0.0&type=5)**  
    Explore the available service templates to build a catalog of IT offerings for your employees. The library provides templates with preconfigured attributes and intake flows for common areas, such as hardware, software, and facilities. Several templates also include automated fulfillment flows that you can customize to meet your company's specific requirements.
- **[Request Management in an IT Services Company](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_example.htm&release=264.0.0&type=5)**  
    Jane, a software engineer, is an employee at Cumulus Bank who uses the employee portal and Slack to get service delivery from her company. This example follows Jane as she uses different service delivery paths to reserve a conference room and upgrade her virtual machine.