---
schema_version: "1"
id: 766a4688c804929a0db5fb74fca7a67195269c652e99dde8b80e89c640eeeb7d
title: Set Up Request Management for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc5725c533267084a63b4a910e02deae7cba17472a21b673d23661f3e81b9b15
description: Set up efficient request management for your company by configuring appropriate access and deploying catalog item templates that include prestructured attributes, intake flows, and automated fulfillment flows. Service designers can install and activate these templates to provide employees with standardized, auditable workflows for essential IT and facilities services.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Request Management for IT Services

Set up efficient request management for your company by configuring appropriate access and deploying catalog item templates that include prestructured attributes, intake flows, and automated fulfillment flows. Service designers can install and activate these templates to provide employees with standardized, auditable workflows for essential IT and facilities services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Request Management Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_prmsn_licenses.htm&release=264.0.0&type=5)**  
    To set up, manage, fulfill and request IT service requests, admins, support reps, and users need specific permission sets and user permissions. With these permissions, users can access the Unified Catalog, install templates, and configure third-party integrations.
- **[Install and Activate Service Catalog Templates](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_install.htm&release=264.0.0&type=5)**  
    Deploy an IT service template from the Unified Catalog to create and activate a service process for your employees. After installation, you can review the intake forms, configure fulfillment flows, and add the process to a catalog visible on the employee portal.