---
schema_version: "1"
id: 0509b435166571afd9c17e71610390dfa4be07215b0758221f551fa79613814c
title: Telecom and Mobility Services Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_tlcm_mob_srvcs_tmplt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_mob_srvcs_tmplt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 115b6ec92cfb42aa5e9d80dfd5cc07e5fbe3c018454b09ccc7142dd3934cb9ec
description: Use these templates to manage employee telephony and mobile connectivity services. Provide employees with structured intake forms for mobile, roaming, and desk phone requests, ensuring consistent data capture and auditable fulfillment workflows for your IT and telecom teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Telecom and Mobility Services Templates

Use these templates to manage employee telephony and mobile connectivity services. Provide employees with structured intake forms for mobile, roaming, and desk phone requests, ensuring consistent data capture and auditable fulfillment workflows for your IT and telecom teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Request Mobile Plan](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_mob_plan.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a mobile plan change.
- **[Request International Roaming Plan](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_intl_roam_plan.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request international roaming access.
- **[Request Desk Phone Setup or Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_dsk_phn_setup.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request desk phone setup or support.