---
schema_version: "1"
id: 5bd99865b5e09e812f434f4cfd829d094659ea1169d8bf88abde21ce19ccdf61
title: Request Desk Phone Setup or Support
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_tlcm_dsk_phn_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_dsk_phn_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cbedc68bd4e9be80413da1d86f59019c290034922cbb30f4a679318a3a93c33e
description: Deploy this template to provide employees with a standardized way to request desk phone setup or support.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Desk Phone Setup or Support

Deploy this template to provide employees with a standardized way to request desk phone setup or support.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- City: The city where the employee needs desk phone service.
- Building: The specific building identifier for the desk phone request.
- Floor: The floor number of the service location.
- Desk Number: The specific desk or workstation identifier for the service request.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.