---
schema_version: "1"
id: 1507dec36a91fa8ab2c4adfaa63b5597ffeacd41b653ac55f10e45ee453e8c6d
title: Request Security Policy Exception
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_sec_scty_plcy_excptn.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_sec_scty_plcy_excptn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: efba860d0344ca29bc66c30e0327d3ddaccebd0632a7dacb803fca3f2f554528
description: Deploy this template to provide employees with a standardized way to request an exception to a security policy.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Security Policy Exception

Deploy this template to provide employees with a standardized way to request an exception to a security policy.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Exception Details: The specific details, scope, and duration of the requested security policy exception.
- Business Justification: The business reason for the exception, provided to support the risk evaluation.
- Additional Information: Any supplementary information relevant to the exception request.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note After manager approval, the flow triggers automated governance workflows to review the exception and log the final decision.

## Integration

This template integrates with governance, risk, and compliance (GRC) systems to support automated exception tracking and review.