---
schema_version: "1"
id: cdf973f273bca6dd6215cc088c98e4a5bddf3d0d78c2802c51ac9f4a5c2fc9ba
title: Request Virtual Machine Backup Provisioning
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_vm_bkup_prvsn.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_vm_bkup_prvsn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7a6e0456d4aa817b0f913f1a59b916b3c1618fadd9b5322d849980b359897a9c
description: Deploy this template to provide employees with a standardized way to request the configuration of a virtual machine (VM) backup.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Virtual Machine Backup Provisioning

Deploy this template to provide employees with a standardized way to request the configuration of a virtual machine (VM) backup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Backup Plan Name: The name of the backup plan.
- Schedule Expression: The schedule on which the backup runs.
- Lifecycle: The retention duration for the backup, such as 30, 60, or 90 days.
- Backup Selection Name: The name of the backup selection.
- IAM Role ARN: The Amazon Resource Name (ARN) of the IAM role used for the backup.
- Resources: The resources selected for the backup.
- Backup Vault Name: The name of the backup vault that stores the backup.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.