---
schema_version: "1"
id: be8d09bdc987ceaae5d3120583148567c6c66c928123f04df5eb9be97b16b172
title: Request User Access Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_usr_accss_mgmt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_usr_accss_mgmt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 21f25916f8a5d6936e22d71133c1427f1c95c7209ca0fe6b92d737afe3f6b31a
description: Deploy this template to provide employees with a standardized way to request site membership and ownership changes.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request User Access Management

Deploy this template to provide employees with a standardized way to request site membership and ownership changes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Site Name: The name of the site or group for the access management request.
- User Email Address: The email address of the user who requires access.
- Permission Level: The specific level of access requested for the user, such as Owner or Member.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note After manager approval, the flow updates the site group membership or ownership.

## Integration

This template uses a preconfigured integration with Microsoft Entra in the fulfillment flow. To use this integration, configure your Microsoft Entra credentials. To learn more about this third-party connector, see [Microsoft Entra ID Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_microsoft_entra_id.htm&language=en_US&type=5).