---
schema_version: "1"
id: 4ed96d3867bde964d756a86e29f47fe34dd72ad83fbf4dba671eb13b89f11efb
title: Request Salesforce Password Reset
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_sf_pwd_rst.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_sf_pwd_rst.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: be7717ca00e57c178d075453db8f982ad78e48b69a825e23c9312914bc9e5e47
description: Deploy this template to provide employees with a standardized way to reset their Salesforce account password.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Salesforce Password Reset

Deploy this template to provide employees with a standardized way to reset their Salesforce account password.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

This template uses a simplified request process that identifies the running user requiring a password reset. It doesn't collect additional intake details from the employee.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note The flow triggers an Apex action that resets the requesting user's Salesforce password.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.