Deploy this template to provide employees with a standardized way to report application issues.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
This template creates an incident record that captures essential user details for accurate and auditable fulfillment. Review what's included with the template.
Intake Attributes
The intake form for this template captures these details from the employee:
- Application Name: The name of the application experiencing issues.
- Issue Description: A detailed description of the reported issue.
- Impact: The level of business impact caused by the issue.
- Urgency: The level of urgency for resolving the reported issue.
Manual Fulfillment
This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.
Integration
This template uses a preconfigured integration with identity management or endpoint management systems. The integration retrieves the list of applications assigned to the employee during intake. To use this integration, configure your system credentials.