---
schema_version: "1"
id: ba8907b48d8f28169a576dd1d8f3c9d33de4556caa022746c3048aa72caa984a
title: Request Password Reset for Colleague
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_pwd_rst_clleague.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_pwd_rst_clleague.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1d9183e1b83f6d30f1f28b359f46e8457db1cade7a4b0a675e51c4c4928437d
description: Deploy this template to provide employees with a standardized way to request a password reset for a colleague.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Password Reset for Colleague

Deploy this template to provide employees with a standardized way to request a password reset for a colleague.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Colleague Email Address: The registered email address of the colleague who requires a password reset.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

## Integration

This template uses a preconfigured integration with Microsoft Entra ID in the fulfillment flow. To use this integration, configure your Microsoft Entra ID credentials. To learn more about this third-party connector, see [Microsoft Entra ID Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_microsoft_entra_id.htm&type=5&language=en_US).