---
schema_version: "1"
id: 1663e1478547feb7671838b2749983952d094a23daed4ccfa2dd883a9a249aa6
title: Request Okta Password Reset
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_okta_pwd_rst.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_okta_pwd_rst.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b776ad4bed1c1f564ec90ecd85fff82184909b4af8b0171409643ff072ac1f62
description: Deploy this template to provide employees with a standardized way to reset their Okta password.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Okta Password Reset

Deploy this template to provide employees with a standardized way to reset their Okta password.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

This template uses a simplified request process that identifies the user requiring a password reset. It doesn't collect additional intake details from the employee.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

## Integration

This template uses a preconfigured integration with the Okta identity management system in the fulfillment flow. To use this integration, configure your Okta credentials. To learn more about this third-party connector, see [Okta Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_okta.htm&type=5&language=en_US).