---
schema_version: "1"
id: 275aba308ac978892288fd6c64f03e2044325b025f555c9b0775bf6bf89443a1
title: Request New Teams Workspace
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_new_teams_wrkspc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_new_teams_wrkspc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 875b51f6faa8472c34bc7578c5b02ea40e497c2fa6082d620ea439de167a7376
description: Deploy this template to provide employees with a standardized way to request a new Microsoft Teams collaboration channel.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request New Teams Workspace

Deploy this template to provide employees with a standardized way to request a new Microsoft Teams collaboration channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Channel Name: The name of the requested channel.
- Channel Membership Type: The membership type assigned to users within the channel.
- Team Membership Type: The membership type assigned to users within the team.
- Channel Member List: The email addresses of the members included in the channel request, up to 20 per request.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

## Integration

This template uses a preconfigured integration with Microsoft Teams in the fulfillment flow. To use this integration, configure your Microsoft Teams credentials are configured. To learn more about this third-party connector, see [Microsoft Teams Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_microsoft_teams.htm&type=5&language=en_US).