---
schema_version: "1"
id: 0804e670af68b04eb73130b1172322cf8aaab077c15998a862d0a8228f3f4a4a
title: Request Application Password Reset
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_app_pwd_rst.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_app_pwd_rst.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7b86207e44e64450b8531ed00c76f1766e32bbe86c473b72f811bda5151b6aa2
description: Deploy this template to provide employees with a standardized way to request an application password reset.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Application Password Reset

Deploy this template to provide employees with a standardized way to request an application password reset.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Application Name: The name of the application requiring a password reset.
- User Email Address: The email address of the user requiring a password reset.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

## Integration

This template uses a preconfigured integration with an identity management system, such as Microsoft Entra ID or Okta. The integration performs the automated password reset during fulfillment. To use this integration, configure your identity management system credentials. To learn more about these third-party connectors, see [Microsoft Entra ID Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_microsoft_entra_id.htm&language=en_US&type=5) and [Okta Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_okta.htm&type=5&language=en_US).