---
schema_version: "1"
id: 0f42075e3bc92f624fb2dd272e725f3a95ad3a933a5e4639b1536b490585b553
title: Request Application Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_ntwrk_app_accss.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_app_accss.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bfed9d82a1b3780478c75af334d00c388643e863fec7fb1b618d1cba969ed2fb
description: Deploy this template to provide employees with a standardized way to request application access.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Application Access

Deploy this template to provide employees with a standardized way to request application access.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Application Name: The name of the application for which the employee requests access.
- Business Justification: The business justification for the application access request.
- Access Duration: The length of time that the employee needs access.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note The flow routes the request for manager approval and, after approval, triggers an automated API call to provision time-bound application access.

## Integration

This template uses a preconfigured integration with an identity and access management system. The integration performs the automated application access provisioning with time-bound controls during fulfillment. To use this integration, configure credentials for the identity and access management system.