---
schema_version: "1"
id: 427a4c9871da7129c86c5f8ca6785780722dc207a38e8f1f98af538e4c01df7b
title: IT Cloud and Infrastructure Services Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_it_cloud_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2ae803260747ac0446eaad3acbdff9180d064eae9ff355d63345bd1b47a4c92c
description: Use these templates to manage the lifecycle of cloud infrastructure and technical services. Provide employees with structured intake forms for virtual resources and system modifications, ensuring consistent data capture and automated fulfillment workflows for your IT team.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# IT Cloud and Infrastructure Services Templates

Use these templates to manage the lifecycle of cloud infrastructure and technical services. Provide employees with structured intake forms for virtual resources and system modifications, ensuring consistent data capture and automated fulfillment workflows for your IT team.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Request Database Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_db_accss.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request database access.
- **[Request Firewall Rule Change](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_firewall.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request firewall rule changes.
- **[Modify Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_mdfy_vm.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to make requests for modifying a virtual machine.
- **[Provision a Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_prvsn_vm.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to make requests for provisioning a new virtual machine.
- **[Reinstall Operating System](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_reinsall_os.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for device operatin system reinstallation.
- **[Request Static IP Allocation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_static_ip_alloc.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a static IP address.
- **[Request DNS Record Creation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_dns_rcrd_crtn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the creation of a new DNS record.
- **[Request Kubernetes Cluster Provisioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_k8s_clstr_prvsn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the provisioning of a Kubernetes cluster.
- **[Request Cloud Storage Bucket Creation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_cloud_bckt_crtn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the creation of a cloud storage bucket.
- **[Request Data Backup Synchronization](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_data_bkup_sync.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the synchronization of data backups between source and destination locations.
- **[Request Monitoring Agent Installation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_mntrng_agnt_instln.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the installation of a monitoring agent on an asset.
- **[Request Azure Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_azure_vm.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a development virtual machine.
- **[Request Virtual Machine Restart or Reboot](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_vm_rstrt_rebt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a restart or reboot of a virtual machine.
- **[Request Virtual Machine Upgrade](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_vm_upgrd.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request an upgrade to a virtual machine size.
- **[Request Virtual Machine Backup Provisioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_vm_bkup_prvsn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the configuration of a virtual machine (VM) backup.
- **[Request Server Decommissioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_srvr_dcmsn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the decommissioning of a virtual machine.
- **[Request Site Deletion](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_site_dltn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request site deletion.