---
schema_version: "1"
id: db85267101f632d4ffa6de1ede10045f8099ae9dcd769583384636b1f42f8775
title: Unlock User Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_iam_unlck_accnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_iam_unlck_accnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 873e9f62322e3e25600f602608aba71fb39bb002c66f0615b5c5dbd89295b27b
description: Deploy this template to provide employees with a secure, self-service channel for instant account unlocking.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Unlock User Account

Deploy this template to provide employees with a secure, self-service channel for instant account unlocking.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template does not capture any details from the employee.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

## Integration

This template uses a preconfigured integration with Okta in the fulfillment flow. To use this integration, ensure your Okta credentials are configured. To learn more about this third-party connector, see [Okta Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_okta.htm&type=5&language=en_US).