---
schema_version: "1"
id: 7e80dcbdca484ddc64ff34a9f82996ae4b95b7cb404b3f0a0898f13f2479ea02
title: Endpoint, Hardware, and End-User Service Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_hrdwre_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6930f6b8d850f6393acd30182b44033ac2073008f96905a835806445be6c021b
description: Use these templates to manage the lifecycle of physical assets and technical support. Provide employees with structured intake forms for various hardware requests and troubleshooting, ensuring consistent data capture and auditable fulfillment workflows for your IT team.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Endpoint, Hardware, and End-User Service Templates

Use these templates to manage the lifecycle of physical assets and technical support. Provide employees with structured intake forms for various hardware requests and troubleshooting, ensuring consistent data capture and auditable fulfillment workflows for your IT team.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Request New Laptop](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_new_lptp.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a new laptop.
- **[Request New Monitor](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_new_monitr.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a monitor for their workstation.
- **[Request a Loaner Laptop](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_loaner_lptp.htm&release=264.0.0&type=5)**  
    Deploy this template to manage temporary laptop requests for various scenarios, such as for employees who are traveling or awaiting repairs.
- **[Request Peripheral Device](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_peripheral.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for peripheral devices, such as keyboards, mice, adapters, or headsets.
- **[Request Laptop Hardware Upgrade](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_hw_upgrade.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request laptop hardware modifications, such as RAM or disk upgrades.
- **[Request Laptop Replacement](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_lptp_rplcmnt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way of replacing end-of-lifecycle, damaged, or unsuitable employee laptops.
- **[Request Device Return](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_retrn_dvc.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardize way for returning company-assigned hardware.
- **[Request Projector or Display Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_prjctr_spprt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way of requesting for projector or display setup or technical support.
- **[Request Office Move IT Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_office_move.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way of requesting for IT support during an office relocation.
- **[Report a Lost Device](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_lost_device.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report a lost company device.
- **[Report Hardware Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_report_hw_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report technical issues with their assigned equipment, such as a malfunctioning laptop or a broken monitor.
- **[Report System Performance Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_perfrmnc_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report system performance issues on an assigned device.
- **[Report Printer Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_printer_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way for reporting printer issues.
- **[Request Audio Equipment](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_audio_equipmnt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request audio equipment for meetings or events.
- **[Request Printer Installation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_printr_instln.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a printer installation on an assigned device.
- **[Request Remote Device Wipe](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_rmt_dvce_wipe.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a remote wipe of a lost or stolen device.
- **[Request Admin or USB Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_admin_usb_accss.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request temporary admin or USB access.