---
schema_version: "1"
id: a5ea2d0fea120e26eb3bb80be8d066108bd4c8cc7c66b450897fba15dc93c796
title: Request Printer Installation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_hrdwre_printr_instln.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_printr_instln.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 317dc6ec0a24f8eb9428038397f355774ba802acbb4a8f501c35c8675714919c
description: Deploy this template to provide employees with a standardized way to request a printer installation on an assigned device.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Printer Installation

Deploy this template to provide employees with a standardized way to request a printer installation on an assigned device.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Target Device: The company-assigned device where the employee wants to install the new printer, selected from a dynamically populated list of the employee's Okta-managed devices.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template uses a preconfigured integration with Okta in the fulfillment flow. To use this integration, ensure your Okta credentials are configured. To learn more about this third-party connector, see [Okta Connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_okta.htm&type=5&language=en_US).